dot background

Podium

One of the top reputation management software for business to improve customer service and revenue.

Free: No

Trial: 14-day

Min: $249/Month

Max: $599/Month

What is Podium?

Podium is software that allows businesses to manage their online reviews and reputation. It also provides customer feedback tools to help companies to improve their customer service.

Over 100,000 businesses are already using Podium to grow. Podium helps businesses improve their online visibility and reputation. It also allows businesses to track their customer satisfaction levels and identify areas for improvement.

Founded in 2014 by Dennis Steels and Eric Rea, Podium has grown to be one of the top reputation management software.

Some of the major verticals of Podium include automobiles, retail, homecare services, and health care. Podium has been utilized by businesses of all sizes and all types of services like generation and management of customer interaction, online reviews, and customer sentiment analysis.

Pros of Podium

  • Podium offers a free trial so businesses can try it before they buy it.
  • Podium’s online review management features help businesses to track, monitor, and respond to online reviews.
  • Podium’s customer feedback tools help businesses to gather customer feedback and improve their customer service.
  • Podium’s payments feature allows businesses to send and receive payments via text message.

Cons of Podium

  • No free plan
  • Price is on the higher side.
0%
Ease of Use
0%
Features
0%
Value For Money
0%
Support
0%

We love to hear from you. If you have used this product already, please share your thoughts with our audience.

Top Features of Podium

01.
  Online review management
02.
  Customer feedback tools
03.
  Customer Surveys
04.
  Website chat system
05.
  One inbox for all messages
06.
  CRM to manage customers
07.
  Voice message transcriptions
08.
  Easy onboarding
09.
  Easy payment processing
10.
  Text to payment system
Eric Rea CEO Podium

Podium: Company Profile

Eric Rea: Co-founder & CEO at Podium

Eric Rea co-founded Podium with Dennis Steele in 2014 and now the product is used by more than 100,000 businesses.

CEO Name: ​

Est. Year:

2014

Employees:

1001-5000

HQ Location:

Utah, US

Funding:

$419.1M

Detailed Review of Podium

Podium collects customer feedback through its review widget, which is installed on a business’s website. Customers can leave ratings and reviews, which are then displayed on the Podium platform. Businesses can reply to reviews, track their reputation, and view customer insights.

Why Podium?

As per the reports by Podium, their services empower all kinds of customers in achieving a 6% hike in revenue from their product. This increase in sales is a major result of enhanced SEO and customer engagement. 

One of the major features of Podium is the management and generation of reviews online. This feature not only enhances your SEO but also helps your product in attracting new customers. 

The company reports an 86% improvement of consumer read reviews for local businesses and 4+ ratings for over 57% of businesses across the globe. 

You can easily aggregate all your reviews into its centralized dashboard. From the centralized dashboard, you can reply to all your product comments and reviews effortlessly. Each and every response of yours will be displayed on Google. 

Podium Reviews

Podium helps businesses track, monitor, and respond to online reviews. It also allows businesses to generate reports on their review performance.

Some of the features offered by Podium for managing online reviews include:

Tracking: Podium helps businesses to track their online reviews from multiple sources in one place. This includes Google, Facebook, Yelp, and other review sites.

Monitoring: Podium’s alerts and notification features help businesses to stay on top of their online reviews. This includes notifications for new reviews, negative reviews, and positive reviews.

Responding: Podium allows businesses to respond to online reviews. This includes responding to positive reviews, negative reviews, and neutral reviews.

Customer Feedback Tools

Podium provides customer feedback tools that help businesses to gather customer feedback and improve their customer service and overall reputation.

Some of the customer feedback tools offered by Podium include:

Surveys: Podium allows businesses to create surveys for their customers. This helps businesses to gather feedback on their products and services.

Customer satisfaction ratings: Podium provides customer satisfaction ratings that businesses can use to measure their performance. This helps businesses to identify areas for improvement.

Comment cards: Podium’s comment cards help businesses to gather customer feedback in a physical format. This is helpful for businesses that do not have an online presence.

Surveys Podium

Podium Webchat

Podium Webchat is a customer service tool that allows businesses to communicate with their customers through chat. It also allows businesses to collect customer feedback and use it to improve their customer service.

Some of the features offered by Podium Webchat include:

Text chat: Podium Webchat allows businesses to communicate with their customers through text chat. This helps businesses to resolve customer issues in a timely manner.

Voice chat: Podium Webchat also allows businesses to communicate with their customers through voice chat. This is helpful for businesses that need to provide customer support over the phone.

The chat system integrates perfectly with the Inbox so that you can have the chat data and start where it ended.

Podium Chat

Podium Inbox?

Podium Inbox is a customer service tool that helps businesses to manage their customer interactions. It also allows businesses to manage all the incoming messages from different platforms from one single dashboard and reply them quickly.

Some of the features offered by Podium Inbox include:

Customer interaction management: Podium Inbox helps businesses to track, monitor, and respond to customer interactions. This includes voice messages, emails, chat messages, and social media messages.

Improve turnaround time: Podium Inbox allows businesses to improve the turnaround time of replying to messages so that every team member can have a look at the incoming messages and see if it already replied to allocated to a team member.

Podium Inbox

Podium CRM

Podium CRM is a customer relationship management software that helps businesses to manage their customer data. It also provides tools for managing customer relationships.

Some of the features offered by Podium CRM include:

Contact management: Podium CRM helps businesses to store and track customer contact information. This includes contact information, communication history, and customer notes.

Lead management: Podium CRM provides tools for managing leads. A team member can leave a spreadsheet with all the important details of the lead along with all the communication to make it easier for the other team member who will work on it later.

Podium Payments

Podium payments work by sending a text message to a customer’s phone number. The customer can then reply to the text message with their payment information. Once the payment is processed, the customer will receive a confirmation text message.

What are the benefits of Podium SMS payments?

Convenience: Podium payments are convenient for customers who do not have an online payment system.

Speed: Podium payments are fast and can be processed quickly. Customers can click on the text link sent through message and make the payment through various payment options.

Security: Podium payments are secure and allow businesses to process payments without storing customer credit card information.

Podium Pricing

Podium’s pricing is based on the features and tools that businesses need. There are three different pricing plans: Essentials, Standard and Professional.

The Essentials plan comes at $249 per month and this gives you the option to communicate with up to 10,000 customers.

The Standard plan comes at $409 and youc an manage unlimited customers. And the Professional plan comes at $599 per month.

Thiis pricing is valid with yearly billing.

Podium Pricing

Podium Review Competitor Price Comparison

Find the most cost-effective solution for your business. Check the price comparison of all the software that we listed in this category. 

Product Name

Free Plan

Min Price

Max Price

Score

Wrike

Yes

$9.80/month

$24.80/month

91.75%

Systeme.io

Yes

$27/month

$97/month

94.25%

Slack

Yes

$2.67/user/month

$5/user/month

93%

Pipedrive

No

$11 .90/Month

$74.90/Month

92.5%

ActiveCampaign

No

$9/Month

$149/Month

92.5%

Maple CRM

No

INR 600/Month

INR 7K/Month

90.25%

Microsoft Teams

Yes

$4/User/Month

$12.50/User/Month

92.5%

Freshworks CRM

Yes

$15/Month

$69/Month

92.5%

Phonexa

No Free Trial

$100/Month

Custom

92.5%

Sendinblue

Yes

$25 /month

$65 /month

92.5%

Podium FAQs

Q1. What is Podium? Podium is a software that allows businesses to manage their online reviews and reputation. It also provides customer feedback tools to help businesses improve their customer service.
Q2. What are some of the features offered by Podium? Some of the features offered by Podium include online review management, customer feedback tools, and text payments.
Q3. How does Podium text payments work? Podium text payments allows businesses to send and receive payments via text message. This is helpful for businesses that do not have an online payment system.
Q4. What is Podium Webchat? Podium offers a Webchat widget using which you can initiate your conversations by just entering your customer’s contact details.

What Kind of Support Podium Offers?

Podium offers 24/7 support through various channels. They have a comprehensive help and support platform, video tutorials and support team through email and chat.
Email Support
Live Chat
Tutorial Videos & Documentation
Forum & Ticket

Platforms Supported

Podium: Alternatives

Wrike Logo for NitDit

91.75%

NitDit Score

Wrike

Free Version

Yes

Min Price

$9.80/month

Max Price

$24.80/month

Wrike is simply amazing! It has to be one of your top choices if you are looking for a complete project management application. This award-winning project management solution integrates several unique features for all kinds of users and organizations. It’s...
Systeme.io Logo

94.25%

NitDit Score

Systeme.io

Free Version

Yes

Min Price

$27/month

Max Price

$97/month

Systeme.io is a reliable all-in-one marketing suite that is flexible and affordable.  If you’re someone sitting on the fence about choosing Systeme.io, this review will help you get detailed insights into this platform.  To help you understand the nitty-gritty details...
Slack Logo

93%

NitDit Score

Slack

Free Version

Yes

Min Price

$2.67/user/month

Max Price

$5/user/month

Slack is popular worldwide for its constant updates and innovations. An advanced and easy-to-use interface makes the software a popular choice among team collaboration software. Users will get an integrated compose button for quick message writing and options to edit...

Review Transparency

At NitDit, we try to be as detailed as possible while reviewing any software. Our objective is to help our readers make an informed decision while purchasing software. Here’s how we review a software.

Affiliate Disclosure: NitDit is reader-supported. When you buy through links on our site, we may earn an affiliate commission.

Customer Reviews From NitDit & Other Platforms

Leave feedback about this

  • Ease of Use
  • Features
  • Value for Money
Eric Rea CEO Podium

Co Name: ​

Podium Corp Inc.

Est. Year:

2014

Employees:

1001-5000

Headquarter:

Utah, US

Funding:

$419.1M

Related products

0%

Wrike

91.75 % (NitDit Score)

0%

Systeme.io

94.25 % (NitDit Score)

0%

Slack

93 % (NitDit Score)

All Alternatives..

Recently Added Software

Wrike Logo for NitDit

Wrike

91.75 % (NitDit Score)

WordPress-logo

WordPress

95 % (NitDit Score)

Themify Logo

Ultra Theme

94.5 % (NitDit Score)

Get Best Software Deals Right to Your Inbox

newsletter
Kinsta baner
ADVERTISEMENT

Solution used by over 150,000 businesses

Boost your sales & revenue with automation.

monday

Recently Added Software

Wrike Logo for NitDit

Wrike

Wrike is simply amazing! It has to be one of...
WordPress-logo

WordPress

WordPress initially started as a blogging platform and now it...
Themify Logo

Ultra Theme

Ultra Theme is a powerful and multi-purpose WordPress theme offered...
Systeme.io Logo

Systeme.io

Systeme.io is a reliable all-in-one marketing suite that is flexible...
cookie

We use cookies to ensure that we give you the best experience on our website.