Podium collects customer feedback through its review widget, which is installed on a business’s website. Customers can leave ratings and reviews, which are then displayed on the Podium platform. Businesses can reply to reviews, track their reputation, and view customer insights.
As per the reports by Podium, their services empower all kinds of customers in achieving a 6% hike in revenue from their product. This increase in sales is a major result of enhanced SEO and customer engagement.
One of the major features of Podium is the management and generation of reviews online. This feature not only enhances your SEO but also helps your product in attracting new customers.
The company reports an 86% improvement of consumer read reviews for local businesses and 4+ ratings for over 57% of businesses across the globe.
You can easily aggregate all your reviews into its centralized dashboard. From the centralized dashboard, you can reply to all your product comments and reviews effortlessly. Each and every response of yours will be displayed on Google.
Podium helps businesses track, monitor, and respond to online reviews. It also allows businesses to generate reports on their review performance.
Some of the features offered by Podium for managing online reviews include:
Tracking: Podium helps businesses to track their online reviews from multiple sources in one place. This includes Google, Facebook, Yelp, and other review sites.
Monitoring: Podium’s alerts and notification features help businesses to stay on top of their online reviews. This includes notifications for new reviews, negative reviews, and positive reviews.
Responding: Podium allows businesses to respond to online reviews. This includes responding to positive reviews, negative reviews, and neutral reviews.
Customer Feedback Tools
Podium provides customer feedback tools that help businesses to gather customer feedback and improve their customer service and overall reputation.
Some of the customer feedback tools offered by Podium include:
Surveys: Podium allows businesses to create surveys for their customers. This helps businesses to gather feedback on their products and services.
Customer satisfaction ratings: Podium provides customer satisfaction ratings that businesses can use to measure their performance. This helps businesses to identify areas for improvement.
Comment cards: Podium’s comment cards help businesses to gather customer feedback in a physical format. This is helpful for businesses that do not have an online presence.
Podium Webchat is a customer service tool that allows businesses to communicate with their customers through chat. It also allows businesses to collect customer feedback and use it to improve their customer service.
Some of the features offered by Podium Webchat include:
Text chat: Podium Webchat allows businesses to communicate with their customers through text chat. This helps businesses to resolve customer issues in a timely manner.
Voice chat: Podium Webchat also allows businesses to communicate with their customers through voice chat. This is helpful for businesses that need to provide customer support over the phone.
The chat system integrates perfectly with the Inbox so that you can have the chat data and start where it ended.
Podium Inbox is a customer service tool that helps businesses to manage their customer interactions. It also allows businesses to manage all the incoming messages from different platforms from one single dashboard and reply them quickly.
Some of the features offered by Podium Inbox include:
Customer interaction management: Podium Inbox helps businesses to track, monitor, and respond to customer interactions. This includes voice messages, emails, chat messages, and social media messages.
Improve turnaround time: Podium Inbox allows businesses to improve the turnaround time of replying to messages so that every team member can have a look at the incoming messages and see if it already replied to allocated to a team member.
Podium CRM is a customer relationship management software that helps businesses to manage their customer data. It also provides tools for managing customer relationships.
Some of the features offered by Podium CRM include:
Contact management: Podium CRM helps businesses to store and track customer contact information. This includes contact information, communication history, and customer notes.
Lead management: Podium CRM provides tools for managing leads. A team member can leave a spreadsheet with all the important details of the lead along with all the communication to make it easier for the other team member who will work on it later.
Podium payments work by sending a text message to a customer’s phone number. The customer can then reply to the text message with their payment information. Once the payment is processed, the customer will receive a confirmation text message.
What are the benefits of Podium SMS payments?
Convenience: Podium payments are convenient for customers who do not have an online payment system.
Speed: Podium payments are fast and can be processed quickly. Customers can click on the text link sent through message and make the payment through various payment options.
Security: Podium payments are secure and allow businesses to process payments without storing customer credit card information.