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Podium Review (2025): Pricing, Pros & Cons

One of the top reputation management software for business to improve customer service and revenue.

What is Podium?

Podium is software that allows businesses to manage their online reviews and reputation. It also provides customer feedback tools to help companies to improve their customer service.

Over 100,000 businesses are already using Podium to grow. Podium helps businesses improve their online visibility and reputation. It also allows businesses to track their customer satisfaction levels and identify areas for improvement.

Founded in 2014 by Dennis Steels and Eric Rea, Podium has grown to be one of the top reputation management software.

Some of the major verticals of Podium include automobiles, retail, homecare services, and health care. Podium has been utilized by businesses of all sizes and all types of services like generation and management of customer interaction, online reviews, and customer sentiment analysis.

Podium Company Details

Eric Rea: Co-founder & CEO at Podium

Eric Rea co-founded Podium with Dennis Steele in 2014 and now the product is used by more than 100,000 businesses.

Company Name: Podium Corp Inc.

Est Year: 2014

Employees: 1001-5000

HQ Location: Utah, US

Podium Demo & Media

Top Features of Podium

Online review management
Customer feedback tools
Customer Surveys
Website chat system
One inbox for all messages
CRM to manage customers
Voice message transcriptions
Easy onboarding
Easy payment processing
Text to payment system

Pros of Podium

  • Podium offers a free trial so businesses can try it before they buy it.
  • Podium’s online review management features help businesses to track, monitor, and respond to online reviews.
  • Podium’s customer feedback tools help businesses to gather customer feedback and improve their customer service.
  • Podium’s payments feature allows businesses to send and receive payments via text message.

Cons of Podium

  • No free plan
  • Price is on the higher side.

Podium Pricing

Podium’s pricing is based on the features and tools that businesses need. There are three different pricing plans: Essentials, Standard and Professional.

The Essentials plan comes at $249 per month and this gives you the option to communicate with up to 10,000 customers.

The Standard plan comes at $409 and youc an manage unlimited customers. And the Professional plan comes at $599 per month.

Thiis pricing is valid with yearly billing.

Podium Pricing

Podium Review Competitor Price Comparison

Find the most cost-effective solution for your business. Check the price comparison of all the software that we listed in this category. 

Product Name

Logo

Free Plan

Min Price

Max Price

Score

Wrike

Wrike Logo for NitDit

Yes

$9.80/month

$24.80/month

91.75%

monday.com

mondaycom-logo

Yes

$8 Seat/Month

$16 Seat/Month

93%

EngageBay

EngageBay Logo

Yes

$11.99/user

$63.99/user

93.5%

HubSpot

HubSpot Logo NitDit

Yes

$45/mo

$3,200/mo

92.25%

Omnisend

Omnisend Logo

Yes

$16/Month

$59/Month

93.5%

Close CRM

Close CRM Logo

No

$25/Month

$129/Month

92%

Maple CRM

Maple CRM Logo

No

INR 600/Month

INR 7K/Month

90.25%

Sendinblue

SendinBlue logo

Yes

$25 /month

$65 /month

92.5%

Phonexa

Phonexa Logo

No Free Trial

$100/Month

Custom

92.5%

MailChimp

MailChimp Logo

Yes

$9.99/Month

$299/Month

92.5%

Podium: Alternatives

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Podium User Reviews

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What Kind of Support Podium Offers?

Email Support
Live Chat
Tutorial Videos & Documentation
Forum & Ticket

Podium FAQs

Podium is a software that allows businesses to manage their online reviews and reputation. It also provides customer feedback tools to help businesses improve their customer service.
Some of the features offered by Podium include online review management, customer feedback tools, and text payments.
Podium text payments allows businesses to send and receive payments via text message. This is helpful for businesses that do not have an online payment system.
Podium offers a Webchat widget using which you can initiate your conversations by just entering your customer’s contact details.

Platforms Supported

Review Method

At NitDit, we go through each product in detail so that we can prove the most authentic information to our audience. We try the products, go through documentation, do research in user sentiments before adding our final recommendation. 

Affiliate Disclosure: NitDit is reader-supported. When you buy through links on our site, we may earn an affiliate commission.

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Podium NitDit Awards

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