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Zendesk Review (2025): Pricing, Pros & Cons

Name: Zendesk
Brand: NitDit
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Deliver Exceptional Customer Experiences with Zendesk's Unified Support Platform

Zendesk

What is Zendesk?

Zendesk provides a comprehensive suite of customer service tools designed to facilitate seamless interactions between businesses and their customers. Key offerings include:

Zendesk Support: A ticketing system that tracks, prioritizes, and solves customer support tickets.
Zendesk Chat: Live chat software that allows real-time communication with customers.
Zendesk Talk: A cloud-based call center solution integrated within the support platform.Axios
Zendesk Guide: A smart knowledge base for self-service and customer education.
Zendesk Explore: Analytics and reporting tools to measure and improve the customer experience.

These tools are enhanced by AI capabilities, enabling automated responses and predictive analytics to further streamline support processes.

Zendesk Company Details

Zendesk is a privately held company specializing in customer service software. Founded in 2007 in Copenhagen, Denmark, it relocated its headquarters to San Francisco, California. The company employs over 4,000 people globally and serves more than 100,000 customers across various industries. Zendesk's mission is to build.

Company Name: Zendesk, Inc.

CEO Name: Tom Eggemeier

Est Year: 2007

Employees: 5,001-10,000 employees

HQ Location: San Francisco, California

Tom Eggemeier

CEO

Zendesk Demo & Media

Top Features of Zendesk

AI-Powered Automation

Omnichannel Support

Customizable Workflows

Advanced Analytics

Self-Service Portals

Email ticketing

Voice support (Zendesk Talk)

Unified Agent Workspace

Security & Compliance

Workforce Management

Open APIs

Pros of Zendesk

User-friendly interface
Robust ticketing system
Multi-channel support (email, chat, social, phone)
Scalable for teams of all sizes
Extensive integration options
Powerful automation capabilities
Customizable help center and branding
Advanced reporting and analytics tools
AI and chatbot features (on higher plans)
Strong knowledge base functionality
Active community and resource center

Cons of Zendesk

Steep learning curve for setup and customization
Limited support for lower-tier plans
High cost for premium features
Some customizations require coding or developer input
Occasional support response delays

Zendesk Pricing

Zendesk offers a range of pricing plans tailored to businesses of various sizes and needs. The table below summarizes the customer service suite plans available:

Support Team

$25 per agent/month billed monthly

$19 per agent/month billed annually

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Key features

Ticketing system
Email
Contact form and Web Widget
Facebook and X
Unified Agent Workspace across channels*
Customer details and conversation history
Predefined responses with macros
Custom business rules with triggers and automations
Prebuilt analytic dashboards
Prebuilt apps and integrations
On-demand trainings and best practices
Online support from the Zendesk team

Suite Team

$69 per agent/month billed monthly

$55 per agent/month billed annually

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Support Team, plus

AI agents Featured
Customer and internal knowledge base
Google Analytics for help center
Messaging with live chat capabilities
Proactive messaging to customers
Social messaging including Instagram, WhatsApp, Slack, and more
Phone support with call routing
Automated phone ticket creation
Voicemail and call recording
Text messaging

Suite Professional

$149 per agent/month billed monthly

$115 per agent/month billed annually

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Suite Team, plus

Live and custom analytics
Skills-based routing
Side conversations
Customer satisfaction ratings & surveys
Service level agreements (SLA)
View and comment-only access with Light agents
Multiple ticket forms
Customer self-service portal
Business hours
Interactive voice response (IVR, phone trees)
HIPAA enabled
Data location options
Multilingual support and content

Suite Enterprise

Custom

Start Now

Suite Professional, plus

Sandbox
Custom agent roles
AI-powered content cues
Content blocks
Audit logs
Approval workflows
Dynamic, contextual workspaces
Extended queue size and wait times
Up to 300 help centers
Ticket queues to avoid agents cherry-picking
Business rules analysis
Visual data alerts

Zendesk Review Competitor Price Comparison

Find the most cost-effective solution for your business. Check the price comparison of all the software that we listed in this category.

Product Name

Logo

Free Plan

Min Price

Max Price

Score

Remofirst

$19

$199

91%

Remote

Yes

$29

$599

93%

Justworks, Inc

Custom

97%

Omnipresent

$29

Custom

95.75%

Velocity Global

$599

Custom

96.5%

Snapchat

Yes

$2.50

$14.99

98%

Ramp

Yes

$15

Custom

98.25%

Homebase

Yes

₹1,500

₹3,000

98.75%

When I Work

Yes

$2.50

$8.00

97%

Rippling

Custom

93%

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Zendesk User Reviews

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What Kind of Support Zendesk Offers?

Email Support

Live Chat

Tutorial Videos & Documentation

Forum & Ticket

Phone

Zendesk FAQs

What is Zendesk.com?

Assisting companies in giving their customer service agents and sales team the right tools to get the job done right. Their user-friendly customer service solution grows with your business. They make things easy for your customers while setting up your team for success and keep your business organized. Everything you need – in one amazing package.

Is Zendesk.com free?

Zendesk provides a 14-day free trial. After tthat, you’ll need to avail for a plan to using Zendesk’s product and features.

What resources can I use to ensure I'm getting the best out of Zendesk?

Customers subscribed to any Zendesk Suite plan can access online support, the Zendesk Help Center, on-demand training, and the Community. For extra charges, customers can access personalized guidance, customized training, hands-on setup, 24/7 support, and implementation services to ensure teams are well-prepared for success.

How does Zendesk protect customers' data?

We use state of the art, top-notch security features combined with thorough audits of our application, systems, and networks to guarantee protection of customer and business data.

Platforms Supported

Review Method

At NitDit, we go through each product in detail so that we can prove the most authentic information to our audience. We try the products, go through documentation, do research in user sentiments before adding our final recommendation.

Affiliate Disclosure: NitDit is reader-supported. When you buy through links on our site, we may earn an affiliate commission.

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Zendesk Review (2025): Pricing, Pros & Cons

What is Zendesk?

Zendesk Company Details

Zendesk Demo & Media

Top Features of Zendesk

Pros of Zendesk

Cons of Zendesk

Zendesk Pricing

Zendesk Review Competitor Price Comparison

Zendesk : Alternatives

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Zendesk User Reviews

What Kind of Support Zendesk Offers?

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