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Tidio Review (2025): Pricing, Pros & Cons

All-in-one customer service platform combining live chat, chatbots, and help desk functionalities.​

What is Tidio?

Tidio offers a unified platform that integrates live chat, AI-powered chatbots, and a comprehensive help desk system to streamline customer support operations. The live chat feature enables real-time communication with website visitors, enhancing engagement and conversion rates. Tidio’s chatbots automate responses to common inquiries, ensuring customers receive immediate assistance even outside business hours. The help desk system organizes customer interactions into manageable tickets, facilitating efficient issue resolution. With support for multiple communication channels and a range of integrations, Tidio provides businesses with the tools needed to deliver consistent and efficient customer service.​

Tidio Company Details

Founded in 2013, Tidio is a privately held company headquartered in Szczecin, Poland. The company specializes in developing customer service solutions that integrate live chat, chatbots, and help desk functionalities into a single platform. Tidio's mission is to empower businesses to provide exceptional customer support through automation and real-time communication tools. With a team of dedicated professionals and a growing global user base, Tidio continues to innovate in the field of customer service technology.

Company Name: Tidio LLC

CEO Name: Tytus Gołas

Est Year: 2013

Employees: 51 - 200

HQ Location: San Francisco, California

Tytus Golas - CEO at Tidio
Tytus Golas
CEO

Tidio Demo & Media

Top Features of Tidio

Live chat
Lyro AI agent
Flows
Order management
Ticketing
Analytics
Automated ticket routing
Customizations
Integration with CRM and email marketing tools
Chat transfer between agents
Visitor tracking

Pros of Tidio

  • User-friendly interface
  • Real-time live chat functionality
  • AI-powered chatbot automation
  • Comprehensive help desk system
  • Multi-channel communication support
  • Easy integration with various platforms
  • Customizable chat widgets
  • Affordable pricing plans
  • Free plan available for small businesses
  • Responsive customer support​

Cons of Tidio

  • Limited advanced features in the free plan
  • Customization options may be restricted
  • Learning curve for setting up complex automation
  • Occasional delays in chatbot responses
  • Integration limitations with some third-party tools

Tidio Pricing

Tidio offers a range of pricing plans to accommodate different business needs. The table below gives a brief description of the packages associated with each pricing tier.

Starter
$ 24.17 /month.
N/A

Everything in Free, plus:

  • 100 Handled Conversations
  • Basic analytics
  • Live visitors list
  • Operating hours
Growth
$ 49.17 /month
N/A

Everything in Starter, plus:

  • 250 Handled Conversations
  • Advanced analytics
  • Tidio power features
  • No Tidio branding (add-on)
  • Permissions
Plus
$ 749 /month
N/A

Everything in Growth, plus:

  • Custom quota of Handled Conversations
  • Dedicated Success Manager
  • Custom branding
  • Multisite
  • Departments
  • Multilanguage
  • OpenAPI
  • Support over live chat
Premium
$ 2999 /month
N/A

Everything in Plus, and:

  • Unlimited Handled conversations
  • Guaranteed 50% Lyro AI resolution rate
  • Priority Service + Premium Support
  • Super admin role
  • Analysis & monitoring
  • Lyro as a managed service

Tidio Review Competitor Price Comparison

Find the most cost-effective solution for your business. Check the price comparison of all the software that we listed in this category. 

Product Name

Logo

Free Plan

Min Price

Max Price

Score

Remofirst

Remofirst

No

$19

$199

91%

Remote

Remote

Yes

$29

$599

93%

Justworks, Inc

Justworks, Inc

No

Custom

Custom

97%

Omnipresent

omnipresentgroup logo

No

$29

Custom

95.75%

Velocity Global

velocity global llc

No

$599

Custom

96.5%

Snapchat

300x0w

Yes

$2.50

$14.99

98%

Ramp

Ramp Logo

Yes

$15

Custom

98.25%

Homebase

homebase uk logo

Yes

₹1,500

₹3,000

98.75%

When I Work

When I Work

Yes

$2.50

$8.00

97%

Rippling

Rippling

No

$8

Custom

93%

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Tidio User Reviews

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What Kind of Support Tidio Offers?

Email Support
Live Chat
Tutorial Videos & Documentation
Forum & Ticket
Social Media

Tidio FAQs

Tidio streamlines customer interactions by automating common responses with AI chatbots and offering real-time engagement through live chat. This reduces wait times, improves satisfaction, and allows your team to focus on more complex customer issues.
Absolutely. Tidio is designed with scalability in mind, making it ideal for small and medium-sized businesses. Startups can benefit from its affordable pricing, ease of use, and automation features that help manage growing customer demands without hiring a large support team.
Yes, Tidio supports integration with a wide range of tools, including popular e-commerce platforms like Shopify and WooCommerce, as well as CRMs, email marketing tools, and social media platforms. This makes it easy to centralize communication and streamline workflows.

Platforms Supported

Review Method

At NitDit, we go through each product in detail so that we can prove the most authentic information to our audience. We try the products, go through documentation, do research in user sentiments before adding our final recommendation. 

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