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SuperOps Review (2025): Pricing, Pros & Cons

Unified PSA-RMM platform empowering MSPs and IT teams with AI-driven efficiency.​

What is SuperOps?

SuperOps offers a comprehensive IT management solution that unifies PSA and RMM functionalities into a single, AI-enhanced platform. Designed for MSPs and IT teams, it streamlines service desk operations, asset management, and workflow automation. The platform’s intuitive design and AI capabilities enable proactive system monitoring, efficient ticket resolution, and informed decision-making. By consolidating essential IT management tools, SuperOps helps organizations enhance productivity, reduce operational complexity, and deliver superior client services. ​

SuperOps Company Details

SuperOps is a privately held company specializing in IT management solutions for MSPs and IT teams. The company focuses on delivering a unified PSA-RMM platform that leverages AI to enhance operational efficiency and service delivery. With a commitment to innovation and user-centric design, SuperOps aims to empower IT professionals to streamline their workflows and drive business growth.

Company Name: SuperOps

CEO Name: Arvind Parthiban

Est Year: 2020

Employees: 51 - 200

HQ Location: Claymont, Delaware

Arvind SuperOps CEO
Arvind Parthiban
Founder and CEO

SuperOps Demo & Media

Top Features of SuperOps

Service Desk
Contact Management
Event Scheduling
Service Automation
Smart Tracker
Quote Management
Side Conversations
Asset Management
Policy Management
Patch Management
Network Monitoring
Alert Management
IT Documentation
Monica AI

Pros of SuperOps

  • Integrated PSA and RMM functionalities in a single platform
  • AI-driven features for enhanced automation and insights
  • User-friendly interface with intuitive navigation
  • Comprehensive asset and patch management tools
  • Scalable solutions suitable for various organizational sizes
  • Responsive customer support with multiple channels

Cons of SuperOps

  • May require a learning curve for teams new to unified platforms
  • Advanced features might be more than needed for smaller IT teams
  • Limited third-party integrations compared to competitors

SuperOps Pricing

SuperOps offers flexible pricing plans tailored to the needs of MSPs and IT teams. The Standard plan, focusing on RMM functionalities, is priced at $99 per license per month, covering up to 150 endpoints. For PSA functionalities, the plan is $79 per license per month. Comprehensive plans combining both PSA and RMM features are available at $129 (Pro) and $159 (Super) per license per month. Additional endpoint packs can be purchased at $75 for 150 endpoints per month. While the pricing is competitive for medium to large businesses, it may be less cost-effective for smaller organizations with fewer endpoints.

Standard (PSA ONLY)
USD89 /technician/month, billed monthly
USD79 /technician/month, billed annually

INCLUDES:

  • Ticketing
  • Projects
  • Automated billing and invoicing
  • AI capabilities
  • Ticketing automations
  • Advanced work management
  • Support whitelabeling
  • Monica AI
Standard (RMM ONLY)
USD 109 /technician/month, billed monthly
USD 99 /technician/month, billed annually

INCLUDES:

  • Windows, Mac, and Linux OS asset management
  • Remote troubleshooting
  • Proactive monitoring
  • Custom asset types
  • Advanced patching
  • Remote event logs
  • Network Monitor
Pro UNIFIED BASIC
USD 149 /technician/month, billed monthly
USD 129 /technician/month, billed annually

The best of both worlds:

  • Ticketing
  • Projects
  • Automated billing and invoicing
  • Windows, Mac, and Linux OS asset management
  • Remote troubleshooting
  • Proactive monitoring
  • IT documentation
  • Basic reporting
  • Network Monitoring (Available as an add-on)
Super UNIFIED ADVANCED
USD 179 /technician/month, billed monthly
USD 159 /technician/month, billed annually

EVERYTHING IN PRO +

  • AI capabilities
  • Ticketing automation
  • Advanced work management
  • Advanced proactive monitoring
  • Custom asset types
  • Advanced patching
  • Advanced reporting and analytics
  • Chat
  • Network Monitoring (Available as an add-on)
  • Monica AI

SuperOps Review Competitor Price Comparison

Find the most cost-effective solution for your business. Check the price comparison of all the software that we listed in this category. 

Product Name

Logo

Free Plan

Min Price

Max Price

Score

Remofirst

Remofirst

No

$19

$199

91%

Remote

Remote

Yes

$29

$599

93%

Justworks, Inc

Justworks, Inc

No

Custom

Custom

97%

Omnipresent

omnipresentgroup logo

No

$29

Custom

95.75%

Velocity Global

velocity global llc

No

$599

Custom

96.5%

Snapchat

300x0w

Yes

$2.50

$14.99

98%

Ramp

Ramp Logo

Yes

$15

Custom

98.25%

Homebase

homebase uk logo

Yes

₹1,500

₹3,000

98.75%

When I Work

When I Work

Yes

$2.50

$8.00

97%

Rippling

Rippling

No

$8

Custom

93%

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SuperOps User Reviews

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What Kind of Support SuperOps Offers?

Email Support
Live Chat
Tutorial Videos & Documentation
Phone

SuperOps FAQs

SuperOps is a unified Professional Services Automation (PSA) and Remote Monitoring and Management (RMM) platform designed for Managed Service Providers (MSPs). It combines tools for ticketing, asset management, patch management, invoicing, project management, and intelligent alerting into a single, user-friendly interface. The platform also features MonicaAI, an AI assistant that automates tasks such as ticket summarization and script generation.
SuperOps charges based on the number of technicians rather than the number of clients managed. Each technician can manage up to 150 endpoints, with options to purchase additional endpoint packs as needed.
Yes, SuperOps supports integrations with various third-party applications, including QuickBooks and Xero for accounting purposes. The platform also offers API documentation for custom integrations.
Users generally appreciate SuperOps for its intuitive interface, ease of use, and responsive customer support. However, some have noted areas for improvement, such as the need for more advanced reporting features and enhancements to the documentation section.
While SuperOps does not currently offer a dedicated mobile app, the platform is accessible via mobile browsers, allowing technicians to manage tickets and access client systems remotely from their smartphones or tablets.

Platforms Supported

Review Method

At NitDit, we go through each product in detail so that we can prove the most authentic information to our audience. We try the products, go through documentation, do research in user sentiments before adding our final recommendation. 

Affiliate Disclosure: NitDit is reader-supported. When you buy through links on our site, we may earn an affiliate commission.

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