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Salesforce CRM Review (2025): Pricing, Pros & Cons

Streamline global business spend with AI-powered automation and real-time financial control.

Salesforce CRM

What is Salesforce CRM?

Salesforce is a leading cloud-based customer relationship management (CRM) platform that unifies sales, service, marketing, commerce, and IT operations. Through its Customer 360 suite, it offers AI-driven tools and real-time data insights to enhance customer engagement. With customizable solutions and seamless integrations, Salesforce empowers businesses of all sizes to streamline operations, boost productivity, and deliver personalized experiences across every customer touchpoint.

Salesforce CRM Company Details

Salesforce, the company behind Salesforce CRM, was founded in 1999 by Halsey Minor, Marc Benioff, Parker Harris, and Scott Dorsey. Since its inception, the company has grown significantly to become a public company recognized worldwide for its innovative CRM solutions. The company is known for pioneering cloud-based CRM technology that enables companies to efficiently improve their sales and marketing strategies. Salesforce boasts a diverse product portfolio and a robust customer base, serving multiple industries worldwide. The company continues to lead the CRM industry through its commitment to innovation, customer success, and sustainable business practices. Headquartered in San Francisco, California, Salesforce employs thousands of people worldwide and supports millions of users on its platforms.

Company Name: Salesforce, Inc.

CEO Name: Marc Benioff

Est Year: 1999

Employees: 10001+

HQ Location: California, US

Marc Benioff

CEO

Salesforce CRM Demo & Media

Top Features of Salesforce CRM

Centralized customer information and interactions.

Track deals through sales pipeline.

Automate workflows and approvals efficiently.

Visualize sales data and trends.

Organize sales regions and teams.

Enhance customer interactions and outreach.

Manage customer accounts and relationships.

Access and share documents seamlessly.

CRM functionality on mobile devices.

Prepare sales strategies and training.

Pros of Salesforce CRM

Highly customizable to business needs.

Cloud-based, accessible from anywhere.

Robust integration with third-party apps.

Comprehensive CRM with scalable features.

Extensive training and support resources.

Cons of Salesforce CRM

High cost for small businesses.

Steep learning curve for beginners.

Dependent on a stable internet connection.

Complex integrations can be time-consuming.

Salesforce CRM Pricing

Salesforce offers multiple products such as Sales Cloud, Service Cloud, Marketing Cloud, and more. The pricing will be different depending on the product you select. In this post, we will have a look at the Salesforce CRM pricing. You can start with the free trial to understand the product better and then select the appropriate plan for your business. You have 4 paid plans to select from. Here are the details.

Salesforce CRM Review Competitor Price Comparison

Find the most cost-effective solution for your business. Check the price comparison of all the software that we listed in this category.

Product Name

Logo

Free Plan

Min Price

Max Price

Score

Remofirst

$19

$199

91%

Remote

Yes

$29

$599

93%

Justworks, Inc

Custom

97%

Omnipresent

$29

Custom

95.75%

Velocity Global

$599

Custom

96.5%

Snapchat

Yes

$2.50

$14.99

98%

Ramp

Yes

$15

Custom

98.25%

Homebase

Yes

₹1,500

₹3,000

98.75%

When I Work

Yes

$2.50

$8.00

97%

Rippling

Custom

93%

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Salesforce CRM User Reviews

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What Kind of Support Salesforce CRM Offers?

Email Support

Live Chat

Tutorial Videos & Documentation

Salesforce CRM FAQs

Q1. What is Salesforce CRM, and what are its benefits?

Salesforce CRM is a cloud-based customer relationship management platform that helps businesses manage sales, customer service, marketing, and more. Its benefits include improved customer engagement, streamlined processes, real-time analytics, and enhanced collaboration across departments. By centralizing customer data, Salesforce enables businesses to make informed decisions and foster stronger customer relationships.

Q2. Which departments typically use Salesforce, and why?

Salesforce is a versatile CRM platform utilized across multiple departments to enhance efficiency and customer engagement. Sales teams leverage it to track leads, manage opportunities, and close deals effectively. Marketing departments use Salesforce for campaign management, lead nurturing, and performance analytics. Customer service teams handle support tickets and manage interactions to provide timely assistance. IT and operations departments integrate systems, automate workflows, and ensure data security. By centralizing these functions, Salesforce enables organizations to streamline operations and deliver superior customer experiences.

Q3. How can businesses ensure data quality in Salesforce?

Maintaining high-quality data in Salesforce is essential for accurate reporting, effective decision-making, and streamlined operations. To achieve this, organizations should implement data validation rules that enforce specific criteria during data entry, ensuring consistency and reducing errors. Regular data audits help identify and rectify inaccuracies or inconsistencies within the system. Utilizing duplicate management tools prevents the creation of redundant records, maintaining a clean database. Additionally, providing comprehensive user training on data entry best practices fosters a culture of data stewardship. By adopting these strategies, businesses can ensure their Salesforce data remains reliable and actionable.

Platforms Supported

Review Method

At NitDit, we go through each product in detail so that we can prove the most authentic information to our audience. We try the products, go through documentation, do research in user sentiments before adding our final recommendation.

Affiliate Disclosure: NitDit is reader-supported. When you buy through links on our site, we may earn an affiliate commission.

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Salesforce CRM Review (2025): Pricing, Pros & Cons

What is Salesforce CRM?

Salesforce CRM Company Details

Salesforce CRM Demo & Media

Top Features of Salesforce CRM

Pros of Salesforce CRM

Cons of Salesforce CRM

Salesforce CRM Pricing

Salesforce CRM Review Competitor Price Comparison

Salesforce CRM: Alternatives

Ahrefs Webmaster Tools

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Salesforce CRM User Reviews

What Kind of Support Salesforce CRM Offers?

Salesforce CRM FAQs

Platforms Supported

Review Method

Did You Find This Salesforce CRM Review Helpful?

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