No reviews yet
Uncomplicated, AI-powered software solutions for exceptional customer and employee experiences.
Freshworks offers a suite of AI-powered business software designed to simplify complex processes across customer support, IT service management, sales, and marketing. The platform includes products like Freshdesk for customer support, Freshservice for IT service management, Freshsales for CRM, and Freshmarketer for marketing automation. Each product is built with user-friendliness in mind, ensuring quick implementation and immediate value. With seamless integrations and a focus on automation, Freshworks enables businesses to enhance productivity, foster customer loyalty, and drive growth.​
Freshdesk Omni is developed by Freshworks Inc., a publicly traded software company listed on the NASDAQ under the ticker symbol FRSH. Founded in 2010 by Girish Mathrubootham and Shan Krishnasamy in Chennai, India, Freshworks has since relocated its headquarters to San Mateo, California. The company specializes in creating cloud-based, AI-powered business software designed to enhance customer and employee experiences. Their product suite includes solutions for customer support, IT service management, CRM, and marketing automation. As of 2025, Freshworks employs over 5,000 individuals globally and serves more than 72,000 customers worldwide, including notable brands such as Bridgestone, New Balance, and Sony Music. With a strong emphasis on user-friendly design and rapid implementation, Freshworks continues to expand its global footprint, maintaining offices across North America, Europe, Asia, and Australia.
Freshworks offers a tiered pricing structure to accommodate businesses of varying sizes and needs across its different product offerings, including Customer Services, IT Services, and CRM. The Free plan provides basic functionalities suitable for small teams. The Growth plan, starting at $15 per agent per month, includes additional features like automation and reporting. The Pro plan, at $49 per agent per month, offers advanced capabilities such as multiple SLAs and custom roles. For enterprises requiring comprehensive solutions, the Enterprise plan at $79 per agent per month includes features like AI-powered bots and advanced analytics. All plans come with a 21-day free trial.
Find the most cost-effective solution for your business. Check the price comparison of all the software that we listed in this category.Â
Product Name
Logo
Free Plan
Min Price
Max Price
Score
There are no reviews yet. Be the first one to write one.
At NitDit, we go through each product in detail so that we can prove the most authentic information to our audience. We try the products, go through documentation, do research in user sentiments before adding our final recommendation.Â
Affiliate Disclosure: NitDit is reader-supported. When you buy through links on our site, we may earn an affiliate commission.
Don’t forget to Write a Review
Get Best Software Reviews and Deals Right to Your Inbox
NitDit is a B2B & B2C Software Discovery platform to find the software that can expedite your business growth. You need the right kind of tools to optimize your daily processes, we tack the top software to help you find the right one.
Copyright © 2025 NitDit
A SaaS Recommendation Platform
