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GoTo Review (2025): Pricing, Pros & Cons

Empowering seamless communication and IT support for modern businesses.

What is GoTo?

GoTo offers a unified platform that combines communication tools and IT support solutions to meet the evolving needs of businesses. With products like GoTo Connect for VoIP and messaging, GoTo Meeting for video conferencing, GoTo Webinar for virtual events, and GoTo Resolve for IT management, the suite provides a cohesive ecosystem that enhances collaboration and operational efficiency. Designed with scalability and user experience in mind, GoTo enables organizations to adapt to the dynamic demands of today’s work environments.​

GoTo Company Details

GoTo, headquartered in Boston, Massachusetts, is a privately held company specializing in software development. With a workforce of over 1,000 employees, GoTo focuses on creating solutions that simplify IT management and enhance business communication. The company's mission is to make IT easy, anywhere, by providing tools that support remote work and connectivity.

Company Name: GoTo

CEO Name: Rich Veldran

Est Year: 2003

Employees: 1,001-5,000 employees

HQ Location: Boston, Massachusetts

Rich Veldran GoTo CEO
Rich Veldran
CEO

GoTo Demo & Media

Top Features of GoTo

HD video referencing
Screen sharing
Cloud recording
Customizable webinar registration
Remote device management
IT ticketing system
VoIP phone system
Team messaging
AI-powered receptionist
Integration with popular business applications​

Pros of GoTo

  • User-friendly interface across all products.
  • Comprehensive suite covering communication and IT support needs.
  • Scalable solutions suitable for businesses of varying sizes.
  • Robust security features ensuring data protection.
  • Reliable performance with minimal downtime.

Cons of GoTo

  • Some users report occasional connectivity issues during peak times.
  • Advanced features may require a learning curve for new users.
  • Pricing can be higher compared to some competitors, especially for small businesses.​

GoTo Pricing

GoTo offers tiered pricing plans tailored to different business needs. For instance, GoTo Meeting’s Business plan is priced at $16 per month (billed annually) and supports up to 250 participants. GoTo Training’s Starter plan costs $109 monthly (billed annually) for up to 25 attendees. GoTo Webinar plans include a free GoTo Meeting license, providing added value. Pricing varies across products, and businesses can choose plans that align with their specific requirements.​

GoTo Review Competitor Price Comparison

Find the most cost-effective solution for your business. Check the price comparison of all the software that we listed in this category. 

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When I Work

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What Kind of Support GoTo Offers?

Email Support
Live Chat
Tutorial Videos & Documentation
Forum & Ticket
Phone

GoTo FAQs

GoTo is a suite of cloud-based collaboration and IT support tools designed to facilitate remote work, virtual meetings, webinars, and IT management. Key products include:

  • GoTo Meeting: A video conferencing platform for online meetings.
  • GoTo Webinar: A tool for hosting webinars and virtual events.
  • GoTo Resolve: An IT support and endpoint management solution.

Each product is tailored to meet specific business needs, from real-time communication to remote IT support.

Yes, GoTo Webinar allows organizers to monitor attendee attentiveness in real-time. The dashboard displays status bars indicating attentiveness levels: green for high, yellow for moderate, and red for low engagement. Organizers can also view the number of open questions and raised hands during the session.

GoTo Resolve is an IT support and endpoint management platform designed for IT teams and managed service providers. It offers features such as:

  • Remote access and support for devices.
  • Ticketing system integrated with Microsoft Teams.
  • Automation for routine tasks.
  • Security features like the Zero Trust access model and two-factor authentication.

Pricing starts at $23 per month, with various tiers available to suit different organizational needs

Yes, GoTo offers mobile applications for its products, including GoTo Meeting and GoTo Webinar. These apps are available on iOS and Android platforms, allowing users to host or join meetings and webinars on the go.
Users generally praise GoTo Meeting for its ease of use, reliable video and audio quality, and intuitive interface. GoTo Webinar is appreciated for its robust features and integration capabilities, though some users note that its user interface could be more intuitive.

Platforms Supported

Review Method

At NitDit, we go through each product in detail so that we can prove the most authentic information to our audience. We try the products, go through documentation, do research in user sentiments before adding our final recommendation. 

Affiliate Disclosure: NitDit is reader-supported. When you buy through links on our site, we may earn an affiliate commission.

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