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Lightspeed Review (2025): Pricing, Pros & Cons

The all-in-one commerce platform for merchants to streamline operations, scale efficiently, and ensure exceptional customer experiences.

What is Lightspeed?

​Lightspeed is a cloud-based point-of-sale (POS) and commerce platform designed to help retailers and restaurateurs streamline operations, manage inventory, and deliver seamless customer experiences across multiple channels. Tailored for ambitious businesses, Lightspeed offers a unified system that integrates in-store and online sales, advanced inventory tracking, real-time analytics, and built-in payment processing. Its robust feature set supports multi-location management, enabling businesses to oversee various outlets from a centralized dashboard. With tools for customer relationship management, marketing automation, and supplier integration through Lightspeed NuORDER, the platform empowers businesses to optimize workflows and drive growth. Whether operating a boutique retail store, a bustling restaurant, or an e-commerce site, Lightspeed provides the flexibility and scalability needed to adapt in a competitive market.

Lightspeed Company Details

Lightspeed, founded in 2005 by CEO Dax Dasilva, is headquartered in Montréal, Quebec, Canada. With a workforce ranging between 1001 to 5000 employees, Lightspeed has grown to become a leading provider of innovative retail and hospitality technology solutions.

Company Name: Lightspeed

CEO Name: Dax Dasilva

Est Year: 2005

Employees: 1001-5000

HQ Location: Montréal, Quebec, Canada

Dax Dasilva Lightspeed CEO
Dax Dasilva
Founder, Interim CEO, and Director

Lightspeed Demo & Media

Top Features of Lightspeed

On Account Sales
Customizable and Gift Receipts
Manual Discounts
Unlimited Inventory Locations
Local Delivery
Employee Management
Custom Checkout Fields
Order Notes
Service Sales
Special Orders

Pros of Lightspeed

  • Capability to monitor inventory levels across numerous store locations
  • Lightspeed connects with many apps, letting you customize your business solution
  • Customer service is great – offers free onboarding and 24/7 support no matter the plan you pick
  • User-friendly interface – easy for new employees to learn, especially for those who are used to using phones and tablets
  • Lightspeed’s analytics package is top-notch, saving time by automatically calculating performance metrics
  • Cons of Lightspeed

  • Lightspeed might be too expensive for new retail stores
  • Limited flexibility with e-commerce platforms – strongly encourages users to use its e-commerce platform, which some find to be low-quality and not standard
  • Individuals are unable to make significant inventory adjustments themselves – they have to send them to Lightspeed for an associate to handle
  • Lightspeed Pricing

    ​Lightspeed offers tailored pricing structures for its three primary product lines—Retail, Restaurant, and Golf—each designed to meet the specific needs of different business types.​

    For Retail, Lightspeed provides a Plus plan at $289 per month, which includes advanced features such as inventory management, integrated payments, eCommerce capabilities, and comprehensive reporting tools.

    In the Restaurant sector, Lightspeed offers two main plans: the Essential plan at $189 per month, which includes customizable POS, menu management, and online ordering; and the Premium plan at $399 per month, offering additional features like advanced inventory management and multi-location support.

    For Golf businesses, Lightspeed offers custom pricing tailored to the specific needs of each course, encompassing features such as tee sheet management, pro shop sales, and restaurant operations. ​

    These pricing structures are designed to offer flexibility and scalability, enabling businesses to select the plan that best suits their operational needs and budget.

    Basic
    109 USD /month
    89 USD /mo
    • Retail POS
    • Registers (1 included)
    • Inventory Management
    • Lightspeed NuORDER
    • NuORDER Catalog
    • PO Synci
    • Built-in Lightspeed eCommerce
    • Onboarding and professional service options
    • 24/7 Chat Support
    Core
    179 USD /month
    149 USD /month
    • Retail POS
    • Registers (1 included)
    • Inventory Management
    • Lightspeed NuORDER
    • NuORDER Catalog
    • PO Synci
    • Built-in Lightspeed eCommerce
    • In-store and online loyalty
    • Advanced sales, staff and inventory reports
    • Accounting, ecommerce and marketing integrations
    • Mobile Scanner POS App / Mobile Scanner App
    • Onboarding and professional service options
    • 24/7 Chat Support
    Plus
    339 USD /month
    289 USD /month
    • Retail POS
    • Registers (1 included)
    • Inventory Management
    • Lightspeed NuORDER
    • NuORDER Catalog
    • PO Synci
    • Built-in Lightspeed eCommerce
    • In-store and online loyalty
    • Advanced sales, staff and inventory reports
    • Accounting, ecommerce and marketing integrations
    • Mobile Scanner POS App / Mobile Scanner App
    • Insights (Forecasting, order recommendations & custom reporting)
    • API access
    • Workflows
    • Custom User Roles
    • Onboarding and professional service options
    • 24/7 Chat Support
    • 24/7 Phone Support
    • Lightspeed Capital (Flexible repayment terms)

    Lightspeed Review Competitor Price Comparison

    Find the most cost-effective solution for your business. Check the price comparison of all the software that we listed in this category. 

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    97%

    Rippling

    Rippling

    No

    $8

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    93%

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    Lightspeed User Reviews

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    What Kind of Support Lightspeed Offers?

    Email Support
    Live Chat
    Tutorial Videos & Documentation
    Forum & Ticket
    Phone
    Social Media

    Lightspeed FAQs

    While it’s pricier than competitors, especially on a monthly basis, Lightspeed can greatly improve your retail business with its smart tools, offering a strong return on investment. Plus, its capabilities are expected to grow, especially after acquiring ShopKeep and Upserve.
    Typical users of Lightspeed Retail include freelancers, mid-sized businesses, and small businesses.
    Yes, Lightspeed is indeed a cloud-based POS platform. Essentially, this means that Lightspeed stores your POS data on its servers remotely. This setup ensures that your paperwork is secure, and all your activities are easily recoverable at any time.
    No, Lightspeed is not free, but there’s a 14-day free trial and a free terminal included with all plans.
    Lightspeed provides the following support choices: Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep).

    Platforms Supported

    Review Method

    At NitDit, we go through each product in detail so that we can prove the most authentic information to our audience. We try the products, go through documentation, do research in user sentiments before adding our final recommendation. 

    Affiliate Disclosure: NitDit is reader-supported. When you buy through links on our site, we may earn an affiliate commission.

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