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Service Fusion Review (2025): Pricing, Pros & Cons

Name: Service Fusion
Brand: NitDit
Availability: InStock

Streamline your field service operations with Service Fusion—your all-in-one solution for scheduling, dispatching, invoicing, and more.

Service Fusion

What is Service Fusion?

Service Fusion offers a comprehensive suite of tools to manage every aspect of a field service business. From creating estimates and jobs to scheduling, dispatching, and processing payments, it centralizes operations to improve efficiency and customer satisfaction. With features like integrated payments, QuickBooks integration, and a customer web portal, Service Fusion empowers businesses to operate seamlessly and grow effectively.

Service Fusion Company Details

Service Fusion is the flagship product of FSM Technologies, LLC, a for-profit company founded by Max Paltsev. Headquartered in Irving, Texas, the company operates actively in the field service management software space. Service Fusion provides a cloud-based platform designed to streamline operations for service-based businesses in HVAC, plumbing, electrical, IT services, and other field industries. The software is trusted by over 4,000 service contracting businesses across the U.S. and Canada. By consolidating multiple systems into a single, easy-to-use solution, Service Fusion helps businesses reduce operational costs, enhance customer experiences, and drive repeat business.

Company Name: FSM Technologies, LLC

CEO Name: Max Paltsev

Est Year: 2014

Employees: 51-200 employees

HQ Location: Irving, TX

Max Paltsev

Founder

Service Fusion Demo & Media

Top Features of Service Fusion

Real-time GPS Fleet Tracking

Call Tracking Software

Invoicing & Payment Processing

Scheduling & Dispatching

Real-time notifications

Quickbooks integration

Project management

Reporting

Inventory Management

Customer Web Portal

Contactless ESign

Pros of Service Fusion

Comprehensive all-in-one platform for field service management.
User-friendly interface with intuitive navigation.
Unlimited users included in pricing plans.
Robust features like integrated payments and QuickBooks integration.
Effective scheduling and dispatching tools.

Cons of Service Fusion

Pricing may be higher compared to some competitors.
Limited customization options for certain features.
Some users report occasional syncing issues with third-party integrations.

Service Fusion Pricing

Service Fusion offers tiered pricing plans to accommodate different business needs. The three different pricing plans are detailed below:

Starter

$225 Per Month Unlimited Users

$192 Per Month (billed annually) Unlimited Users Save 15%

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Starter Includes:

Customer Management
Estimates & Jobs
Scheduling & Dispatching
Integrated Payments
QuickBooks Integration
Invoicing
Payment Processing
Project Management
Reporting
Text Messaging Alerts
Estimate Option

Plus

$350 Per Month Unlimited Users

$298 Per Month (billed annually) Unlimited Users Save 15% *Charged as one annual payment at sign-up

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Plus Includes:

Customer Management
Estimate & Jobs
Scheduling & Dispatching
Integrated Payments
QuickBooks Integration
Invoicing
Payment Processing
Project Management
Reporting
Text Messaging Alerts
Estimate Options
Job Photo Uploads
Inventory Management
Job Costing
Integrated Voice & Text

Pro

$575 Per Month Unlimited Users

$489 Per Month (billed annually) Unlimited Users Save 15% *Charged as one annual payment at sign-up

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Pro Includes:

Customer Management
Estimate & Jobs
Scheduling & Dispatching
Integrated Payments
QuickBooks Integration
Invoicing
Payment Processing
Project Management
Reporting
Text Messaging Alerts
Estimate Options
Job Photo Uploads
Inventory Management
Job Costing
Integrated Voice & Text
Open API Integration
Custom Documents
eSign Documents
Customer Web Portal
Progress Billing & Recurring Invoicing

Service Fusion Review Competitor Price Comparison

Find the most cost-effective solution for your business. Check the price comparison of all the software that we listed in this category.

Product Name

Logo

Free Plan

Min Price

Max Price

Score

Remofirst

$19

$199

91%

Remote

Yes

$29

$599

93%

Justworks, Inc

Custom

97%

Omnipresent

$29

Custom

95.75%

Velocity Global

$599

Custom

96.5%

Snapchat

Yes

$2.50

$14.99

98%

Ramp

Yes

$15

Custom

98.25%

Homebase

Yes

₹1,500

₹3,000

98.75%

When I Work

Yes

$2.50

$8.00

97%

Rippling

Custom

93%

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Service Fusion User Reviews

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What Kind of Support Service Fusion Offers?

Email Support

Live Chat

Tutorial Videos & Documentation

Phone

Social Media

Service Fusion FAQs

What is Service Fusion and what does it offer?

Service Fusion is a cloud-based field service management software designed for service contractors in industries like HVAC, plumbing, electrical, and more. It offers features such as job scheduling and dispatching, customer management, invoicing, payment processing, GPS fleet tracking, and integration with accounting software like QuickBooks. The platform aims to streamline operations and improve efficiency for service businesses.

How does Service Fusion handle customer support and training?

Service Fusion provides customer support through various channels, including phone and email. They offer a structured onboarding process that includes sales consultation, implementation assistance, and technical support. Additionally, they have a comprehensive knowledge base and support center to help users navigate the platform.

Does Service Fusion integrate with accounting software like QuickBooks?

Yes, Service Fusion integrates with both QuickBooks Online and QuickBooks Desktop. This integration allows for automatic synchronization of customer data, invoices, payments, and job deposits, helping to streamline accounting processes and reduce manual data entry.

Is there a mobile app available for field technicians?

Yes, Service Fusion offers a mobile app for field technicians, enabling them to access job details, capture customer signatures, process payments, and communicate with the office in real-time. However, some users have reported that the app lacks offline functionality and can be slow to load, which may impact usability in areas with poor internet connectivity.

What industries is Service Fusion best suited for?

Service Fusion is designed for a variety of service-based industries, including HVAC, plumbing, electrical, appliance repair, locksmith services, and more. Its customizable features and scalable solutions make it suitable for small to medium-sized businesses looking to improve their field service operations.

What is the pricing structure for Service Fusion?

Service Fusion offers three pricing plans tailored to different business needs. Each plan includes unlimited users, which can lead to significant cost savings compared to per-user pricing models. The specific features and pricing details can be obtained by contacting Service Fusion directly for a customized quote.

Platforms Supported

Review Method

At NitDit, we go through each product in detail so that we can prove the most authentic information to our audience. We try the products, go through documentation, do research in user sentiments before adding our final recommendation.

Affiliate Disclosure: NitDit is reader-supported. When you buy through links on our site, we may earn an affiliate commission.

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Service Fusion Review (2025): Pricing, Pros & Cons

What is Service Fusion?

Service Fusion Company Details

Service Fusion Demo & Media

Top Features of Service Fusion

Pros of Service Fusion

Cons of Service Fusion

Service Fusion Pricing

Service Fusion Review Competitor Price Comparison

Service Fusion: Alternatives

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Service Fusion User Reviews

What Kind of Support Service Fusion Offers?

Service Fusion FAQs

Platforms Supported

Review Method

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