Freshworks CRM Review (2023): Top Features, Pricing, Pros & Cons

Freshworks CRM

1vote

Manage your contacts, leads from one dashboard, automate processes and grow your business quickly.

What is Freshworks CRM?

Freshworks CRM is a customer relationship management (CRM) software developed by Freshworks. The software is designed to help businesses manage their customer relationships more effectively.

It offers a variety of features such as contact management, lead management, opportunity management, and deal tracking. It also provides a range of reports and analytics tools to help businesses track their performance and improve their sales and marketing strategies.

Freshworks CRM Company Details

Girish Mathrubootham: CEO & Founder Freshworks CRM.

Girish Mathrubootham founder and CEO of Freshworks CRM started the company in 2010 ad grew to be one of the leading CRM companies in the world. It is a public company now and listed on the Nasdaq Global Select Market.

Est. Year: 2010

Employees: 1001-5000

HQ Location:

Team member data not available

Freshworks CRM Demo & Media

Top Features of Freshworks CRM

Lead and contact management

Customizable deal stages

Pipeline management

Sales forecasting

Automate repetitive processes

Customizable dashboards

Complete deal management

AI-powered deal insights

Multichannel engagement

Reporting and analytics

Freshworks CRM Pricing

There are four different pricing plans to choose from in Freshworks CRM. The pricing plans are quite flexible for different sizes of teams out there. Starting from $15/month, the pricing offers goes up to $69/month for a different set of features and integrated tools.

You also get a 21-day free trial with no credit card commitment, making it a good choice for freelancers and beginners out there.

The pricing plan is based on the number of users and how many contacts you need from the business.

Freshworks CRM Review Competitor Price Comparison

Find the most cost-effective solution for your business. Check the price comparison of all the software that we listed in this category.

Product Name

Logo

Free Plan

Min Price

Max Price

Score

Wrike

Yes

$9.80/month

$24.80/month

91.75%

monday.com

Yes

$8 Seat/Month

$16 Seat/Month

93%

EngageBay

Yes

$11.99/user

$63.99/user

93.5%

HubSpot

Yes

$45/mo

$3,200/mo

92.25%

Close CRM

$25/Month

$129/Month

92%

Maple CRM

INR 600/Month

INR 7K/Month

90.25%

Sendinblue

Yes

$25 /month

$65 /month

92.5%

Phonexa

No Free Trial

$100/Month

Custom

92.5%

MailChimp

Yes

$9.99/Month

$299/Month

92.5%

Constant Contact

$9.99/Month

$45/Month

91.5%

Freshworks CRM FAQs

Q1. What is Freshworks CRM?

Freshworks CRM is a customer relationship management software that helps businesses manage their customer relationships in an efficient and organized manner. It offers a host of features such as contact management, sales pipeline management, deal tracking, and more.

Q2. How Can Freshworks CRM help a Business?

Freshworks CRM can help businesses streamline customer relationship management processes. It can also help businesses better understand the leads and convert them to paying customers. It will help you to manage the complete lifecycle of a potential lead and customers.

Q3. What Are the Main Features of Freshworks CRM?

The main features of Freshworks CRM include contact management, sales pipeline management, deal tracking, and more.

Q4. How Easy is It to Use Freshworks CRM?

Freshworks CRM is designed to be user-friendly and easy to use. It offers a range of features that can be used to streamline customer relationship management processes and improve efficiency.

Q5. How Much Does Freshworks CRM Cost?

Freshworks CRM is available in three pricing plans: Starter, Professional, and Enterprise. Prices start from $15 per month for the Starter plan and go up to $149 per month for the Enterprise plan.

Q6. Is There a Free Trial Available for Freshworks CRM?

Yes, there is a free 21-day trial available for Freshworks CRM.

What Kind of Support Freshworks CRM Offers?

Email Support

Tutorial Videos & Documentation

Forum & Ticket

Platforms Supported

Freshworks CRM: Alternatives

91.75%

NitDit Score

Wrike

Free Version

Yes

Min Price

$9.80/month

Max Price

$24.80/month

A detailed review of Wrike that you can use to manage your projects effectively. Wrike is one of the most powerful and easy-to-use collaboration and project management software in the market. One of the top reasons for its popularity is...

Read Review

Product Page

93%

NitDit Score

monday.com

Free Version

Yes

Min Price

$8 Seat/Month

Max Price

$16 Seat/Month

The best part about monday.com is that once you get along with all the features and tools integrated, you get to explore tons of different views for your project board. The basic and integrated view is called a Table view,...

Read Review

Product Page

93.5%

NitDit Score

EngageBay

Free Version

Yes

Min Price

$11.99/user

Max Price

$63.99/user

With the help of EngageBay, you can easily automate various aspects of your business and set it on autopilot. From email marketing to sales, CRM has got you covered with many robust features. The best part, the interface of EngageBay...

Read Review

Product Page

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Freshworks CRM

What is Freshworks CRM?

Freshworks CRM Company Details

Freshworks CRM Demo & Media

Top Features of Freshworks CRM

Freshworks CRM Pricing

Freshworks CRM Review Competitor Price Comparison

Freshworks CRM FAQs

What Kind of Support Freshworks CRM Offers?

Platforms Supported

Freshworks CRM: Alternatives

Wrike

monday.com

EngageBay

Freshworks CRM User Reviews

Did You Find This Freshworks CRM Review Helpful?

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