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Freshworks CRM

Manage your contacts, leads from one dashboard, automate processes and grow your business quickly.

Free: Yes

Trial: Yes

Min: $15/Month

Max: $69/Month

What is Freshworks CRM?

Freshworks CRM is a customer relationship management (CRM) software developed by Freshworks. The software is designed to help businesses manage their customer relationships more effectively.

It offers a variety of features such as contact management, lead management, opportunity management, and deal tracking. It also provides a range of reports and analytics tools to help businesses track their performance and improve their sales and marketing strategies.

Pros of Freshworks CRM

  • Easy to use and learn interface: The interface is very user-friendly and easy to navigate which makes it easy for users to learn and get started with the software.
  • Powerful features: Despite being easy to use, Freshworks CRM is packed with powerful features that allow users to manage their customer relationships effectively.
  • scalability: The software is highly scalable and can be easily customized to suit the changing needs of businesses.
  • Affordable: The software is very affordable and offers great value for money.
  • Integration with Freshworks suite of products: The software can be easily integrated with other Freshworks products such as Freshdesk, Freshservice, etc. which makes it even more powerful and versatile.
  • Good customer support: The customer support offered by Freshworks is very good and responsive.
  • Automatic data backup: The software automatically backs up data which ensures that data is never lost in case of any unforeseen circumstances.
  • Mobile app: The Freshworks CRM mobile app allows users to access and manage their customer relationships on the go.
  • Free trial: The software offers a free trial which allows users to try out the features and functionality of the software before making a purchase.

Cons of Freshworks CRM

  • Some features can be complex to use
  • Not as widely used as some of the other CRMs on the market, so you may not have access to as many integrations and add-ons
  • The free plan is quite limited in terms of features and storage
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We love to hear from you. If you have used this product already, please share your thoughts with our audience.

Top Features of Freshworks CRM

01.
  Lead and contact management
02.
  Customizable deal stages
03.
  Pipeline management
04.
  Sales forecasting
05.
  Automate repetitive processes
06.
  Customizable dashboards
07.
  Complete deal management
08.
  AI-powered deal insights
09.
  Multichannel engagement
10.
  Reporting and analytics
Girish Mathrubootham CEO Freshworks

Freshworks CRM: Company Profile

Girish Mathrubootham: CEO & Founder Freshworks CRM.

Girish Mathrubootham founder and CEO of Freshworks CRM started the company in 2010 ad grew to be one of the leading CRM companies in the world. It is a public company now and listed on the Nasdaq Global Select Market.

CEO Name: ​

Est. Year:

2010

Employees:

1001-5000

HQ Location:

California, US

Funding:

$484M

Detailed Review of Freshworks CRM

Freshworks is one of the most comprehensive platforms to manage your business. It offers you a number of tools that you can use along with the CRM service.

Freshworks CRM Automation

Freshworks CRM can help you to get started by automatically adding new leads and contact information into your CRM.

This ensures that your sales team is always following up on the most engaged prospects, and never misses an opportunity to make a sale.

For sales teams, time is of the essence. The faster you can get in touch with a lead, the better your chances are of making a sale.

With Freshworks CRM automation, you can automate repetitive sales tasks so that your team can focus on more important things, like closing deals. You can also set up automatic reminders for follow-ups and tasks so that nothing falls through the cracks.

Get Real-Time Notifications

With Freshworks CRM, you can get real-time notifications whenever a

lead is contacted, or a deal is won or lost. This way, you can always stay on top of your sales pipeline and make sure that your team is on track to hit their targets.

Visualize Your Sales Pipeline

A sales pipeline is a great way to visualize your sales process and see where each lead is in the buyer’s journey.

With Freshworks CRM, you can easily create and manage your sales pipeline, so that you can always see where your team is at, and what needs to be done to close more deals.

Customize Your CRM

No two businesses are the same, so why should your CRM be?

With Freshworks CRM, you can easily customize your CRM to fit the unique needs of your business. You can add custom fields, and workflows, and even create your own reports.

Integrate with other Freshworks products

Freshworks CRM integrates seamlessly with other Freshworks products, like Freshdesk, so that you can get the most out of your investment.

You can also integrate Freshworks CRM with over 200+ other business applications so that you can have all your data in one place.

Freshworks CRM Review

Freshworks CRM Pricing

There are four different pricing plans to choose from in Freshworks CRM. The pricing plans are quite flexible for different sizes of teams out there. Starting from $15/month, the pricing offers goes up to $69/month for a different set of features and integrated tools. 

You also get a 21-day free trial with no credit card commitment, making it a good choice for freelancers and beginners out there. 

The pricing plan is based on the number of users and how many contacts you need from the business.

Freshworks CRM Review Competitor Price Comparison

Find the most cost-effective solution for your business. Check the price comparison of all the software that we listed in this category. 

Product Name

Free Plan

Min Price

Max Price

Score

Wrike

Yes

$9.80/month

$24.80/month

91.75%

Pipedrive

No

$11 .90/Month

$74.90/Month

92.5%

Podium

No

$249/Month

$599/Month

92%

ActiveCampaign

No

$9/Month

$149/Month

92.5%

Maple CRM

No

INR 600/Month

INR 7K/Month

90.25%

Phonexa

No Free Trial

$100/Month

Custom

92.5%

Sendinblue

Yes

$25 /month

$65 /month

92.5%

Bitrix24

Yes

$0

$159

92%

Salesforce

Yes

$25 user/month

$300 user/month

92.25%

Close CRM

No

$25/Month

$129/Month

92%

Freshworks CRM FAQs

Q1. What is Freshworks CRM? Freshworks CRM is a customer relationship management software that helps businesses manage their customer relationships in an efficient and organized manner. It offers a host of features such as contact management, sales pipeline management, deal tracking, and more.
Q2. How Can Freshworks CRM help a Business? Freshworks CRM can help businesses streamline customer relationship management processes. It can also help businesses better understand the leads and convert them to paying customers. It will help you to manage the complete lifecycle of a potential lead and customers.
Q3. What Are the Main Features of Freshworks CRM? The main features of Freshworks CRM include contact management, sales pipeline management, deal tracking, and more.
Q4. How Easy is It to Use Freshworks CRM? Freshworks CRM is designed to be user-friendly and easy to use. It offers a range of features that can be used to streamline customer relationship management processes and improve efficiency.
Q5. How Much Does Freshworks CRM Cost? Freshworks CRM is available in three pricing plans: Starter, Professional, and Enterprise. Prices start from $15 per month for the Starter plan and go up to $149 per month for the Enterprise plan.
Q6. Is There a Free Trial Available for Freshworks CRM? Yes, there is a free 21-day trial available for Freshworks CRM.

What Kind of Support Freshworks CRM Offers?

Freshworks CRM comes with a complete support portal to help you around any product from the platform. They also have a large collection of documents and tutorials where you can get help.
Email Support
Tutorial Videos & Documentation
Forum & Ticket

Platforms Supported

Freshworks CRM: Alternatives

Wrike Logo for NitDit

91.75%

NitDit Score

Wrike

Free Version

Yes

Min Price

$9.80/month

Max Price

$24.80/month

Wrike is simply amazing! It has to be one of your top choices if you are looking for a complete project management application. This award-winning project management solution integrates several unique features for all kinds of users and organizations. It’s...
Pipedrive Logo

92.5%

NitDit Score

Pipedrive

Free Version

No

Min Price

$11 .90/Month

Max Price

$74.90/Month

How Can Pipedrive Help? Pipedrive is a CRM designed by salespeople for salespeople to grow their businesses. Pipedrive uses a signature pipeline sales approach to increase sales. Pipedrive is easy to use and can be learned within a minute. All...
Podium

92%

NitDit Score

Podium

Free Version

No

Min Price

$249/Month

Max Price

$599/Month

Podium collects customer feedback through its review widget, which is installed on a business’s website. Customers can leave ratings and reviews, which are then displayed on the Podium platform. Businesses can reply to reviews, track their reputation, and view customer...

Review Transparency

At NitDit, we try to be as detailed as possible while reviewing any software. Our objective is to help our readers make an informed decision while purchasing software. Here’s how we review a software.

Affiliate Disclosure: NitDit is reader-supported. When you buy through links on our site, we may earn an affiliate commission.

Customer Reviews From NitDit & Other Platforms

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  • Ease of Use
  • Features
  • Value for Money
Girish Mathrubootham CEO Freshworks

Co Name: ​

Freshworks Inc.

Est. Year:

2010

Employees:

1001-5000

Headquarter:

California, US

Funding:

$484M

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