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Freshworks CRM

Manage your contacts, leads from one dashboard, automate processes and grow your business quickly.

Free: Yes

Trial: Yes

Min: $15/Month

Max: $69/Month

Freshworks CRM Review: Top Features, Pricing, Pros & Cons

What is Freshworks CRM?

Freshworks CRM is a customer relationship management (CRM) software developed by Freshworks. The software is designed to help businesses manage their customer relationships more effectively.

It offers a variety of features such as contact management, lead management, opportunity management, and deal tracking. It also provides a range of reports and analytics tools to help businesses track their performance and improve their sales and marketing strategies.

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Pros of Freshworks CRM

  • Easy to use and learn interface
  • Freshworks CRM is packed with powerful features.
  • The software is highly scalable.
  • The software is very affordable and offers great value for money.
  • Integration with Freshworks suite of products.
  • Good customer support.
  • Automatic data backup.
  • The Freshworks CRM offers a mobile app.
  • The software offers a free trial.

Cons of Freshworks CRM

  • Some features can be complex to use.
  • Not as widely used as some of the other CRMs on the market.
  • The free plan is quite limited in terms of features and storage.
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Top Features of Freshworks CRM

01.
  Lead and contact management
02.
  Customizable deal stages
03.
  Pipeline management
04.
  Sales forecasting
05.
  Automate repetitive processes
06.
  Customizable dashboards
07.
  Complete deal management
08.
  AI-powered deal insights
09.
  Multichannel engagement
10.
  Reporting and analytics
Girish Mathrubootham CEO Freshworks

Freshworks CRM: Company Profile

Girish Mathrubootham: CEO & Founder Freshworks CRM.

Girish Mathrubootham founder and CEO of Freshworks CRM started the company in 2010 ad grew to be one of the leading CRM companies in the world. It is a public company now and listed on the Nasdaq Global Select Market.

CEO Name: ​

Est. Year:

2010

Employees:

1001-5000

HQ Location:

California, US

Funding:

$484M

Detailed Review of Freshworks CRM

Freshworks is one of the most comprehensive platforms to manage your business. It offers you a number of tools that you can use along with the CRM service.

Freshworks CRM Automation

Freshworks CRM can help you to get started by automatically adding new leads and contact information into your CRM.

This ensures that your sales team is always following up on the most engaged prospects, and never misses an opportunity to make a sale.

For sales teams, time is of the essence. The faster you can get in touch with a lead, the better your chances are of making a sale.

With Freshworks CRM automation, you can automate repetitive sales tasks so that your team can focus on more important things, like closing deals. You can also set up automatic reminders for follow-ups and tasks so that nothing falls through the cracks.

Get Real-Time Notifications

With Freshworks CRM, you can get real-time notifications whenever a

lead is contacted, or a deal is won or lost. This way, you can always stay on top of your sales pipeline and make sure that your team is on track to hit their targets.

Visualize Your Sales Pipeline

A sales pipeline is a great way to visualize your sales process and see where each lead is in the buyer’s journey.

With Freshworks CRM, you can easily create and manage your sales pipeline, so that you can always see where your team is at, and what needs to be done to close more deals.

Customize Your CRM

No two businesses are the same, so why should your CRM be?

With Freshworks CRM, you can easily customize your CRM to fit the unique needs of your business. You can add custom fields, and workflows, and even create your own reports.

Integrate with other Freshworks products

Freshworks CRM integrates seamlessly with other Freshworks products, like Freshdesk, so that you can get the most out of your investment.

You can also integrate Freshworks CRM with over 200+ other business applications so that you can have all your data in one place.

Freshworks CRM Review

Manage Your Sales Team

If you have a complete team of people trying to boost your sales, Freshworks CRM’s Team Management feature is a great tool. This feature will allow you to do various team management tasks in an automated manner. 

Freshworks CRM is a great way to keep everyone on the same page. This tool also allows you to monitor the progress of each member of your sales team so that they can stay motivated and productive with their work.

You can track the number of leads each person has contacted, the number of emails sent, and lead conversion rates to see who is doing well or who needs help. 

This tool will help boost sales and organize your workforce for long-term success.

Freshworks CRM Sales Management

Freshworks CRM Contact Management

With Freshworks CRM, you get a complete view of your customer. You can see all their contact information, communication history, and sales pipeline in one place. This helps you provide better customer service and close more deals.

You will have complete detail of a prospective customer in one place so that you can view the details and take proactive actions to convert them to your customer.

Freshworks CRM Contact Management

Intuitive and Detailed Reports

You will see a detailed report for each member, including their sales KPIs, the number of contacts they have made, the number of emails sent out per month, and how many leads converted into customers during that period, among other similar metrics. 

This way, you are better equipped to decide who should work with more clients or what areas need improvement. 

Freshworks CRM Analytics

Scoring Leads in Freshworks CRM

You can also track the sales lead scoring system in Freshworks CRM to see which leads are more likely to convert. 

You will know who has contacted your company regularly and how many people they have reached out to. 

It is beneficial for companies that need help with customer retention. It helps them retain their current clients by making sure they remain relevant in the eyes of the client or prospect. 

To make profitable sales and long-lasting leads, the key is to determine how you can better interact with your leads and how you can make better connections. 

Freshworks CRM gives you control over your leads and the complete sales pipeline process. The scoring leads feature is also important because it helps you get a better idea of how valuable they are to your business.

Freshworks CRM Lead Scoring

Freshworks CRM Pipeline Management

Freshworks CRM Pipeline Management tool goes beyond that by providing a visual representation of your sales pipeline, allowing you to track progress and conversions at each stage of the funnel.

This makes it easy to see where bottlenecks are and take corrective action. The tool also offers insightful reports and data visualizations, so you can track your performance over time and identify trends.

The Freshworks CRM also has a built-in AI-powered assistant that helps you manage your deals. The assistant automatically updates the status of deals and notifies you of any changes. It also provides recommendations on what actions to take next, so you can close more deals faster.

Freshworks CRM Pipeline Management

Freshworks CRM Pricing

There are four different pricing plans to choose from in Freshworks CRM. The pricing plans are quite flexible for different sizes of teams out there. Starting from $15/month, the pricing offers goes up to $69/month for a different set of features and integrated tools. 

You also get a 21-day free trial with no credit card commitment, making it a good choice for freelancers and beginners out there. 

The pricing plan is based on the number of users and how many contacts you need from the business.

Freshworks CRM Review Competitor Price Comparison

Find the most cost-effective solution for your business. Check the price comparison of all the software that we listed in this category. 

Product Name

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Free Plan

Min Price

Max Price

Score

monday.com

mondaycom-logo

Yes

$8 Seat/Month

$16 Seat/Month

93%

EngageBay

EngageBay Logo

Yes

$11.99/user

$63.99/user

93.5%

HubSpot

HubSpot Logo NitDit

Yes

$45/mo

$3,200/mo

92.25%

Close CRM

Close CRM Logo

No

$25/Month

$129/Month

92%

Maple CRM

Maple CRM Logo

No

INR 600/Month

INR 7K/Month

90.25%

Sendinblue

SendinBlue logo

Yes

$25 /month

$65 /month

92.5%

Zoho CRM

zoho-crm-logo

Yes

$14/Month

$40/Month

92.75%

Phonexa

Phonexa Logo

No Free Trial

$100/Month

Custom

92.5%

MailChimp

MailChimp Logo

Yes

$9.99/Month

$299/Month

92.5%

Constant Contact

Constant Contact Logo

No

$9.99/Month

$45/Month

91.5%

Freshworks CRM FAQs

Q1. What is Freshworks CRM? Freshworks CRM is a customer relationship management software that helps businesses manage their customer relationships in an efficient and organized manner. It offers a host of features such as contact management, sales pipeline management, deal tracking, and more.
Q2. How Can Freshworks CRM help a Business? Freshworks CRM can help businesses streamline customer relationship management processes. It can also help businesses better understand the leads and convert them to paying customers. It will help you to manage the complete lifecycle of a potential lead and customers.
Q3. What Are the Main Features of Freshworks CRM? The main features of Freshworks CRM include contact management, sales pipeline management, deal tracking, and more.
Q4. How Easy is It to Use Freshworks CRM? Freshworks CRM is designed to be user-friendly and easy to use. It offers a range of features that can be used to streamline customer relationship management processes and improve efficiency.
Q5. How Much Does Freshworks CRM Cost? Freshworks CRM is available in three pricing plans: Starter, Professional, and Enterprise. Prices start from $15 per month for the Starter plan and go up to $149 per month for the Enterprise plan.
Q6. Is There a Free Trial Available for Freshworks CRM? Yes, there is a free 21-day trial available for Freshworks CRM.

What Kind of Support Freshworks CRM Offers?

Freshworks CRM comes with a complete support portal to help you around any product from the platform. They also have a large collection of documents and tutorials where you can get help.
Email Support
Tutorial Videos & Documentation
Forum & Ticket

Platforms Supported

Freshworks CRM: Alternatives

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At NitDit, we try to be as detailed as possible while reviewing any software. Our objective is to help our readers make an informed decision while purchasing software. Here’s how we review a software.

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Freshworks CRM Reviews

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  • Ease of Use
  • Features
  • Value for Money
Girish Mathrubootham CEO Freshworks

Co Name: ​

Freshworks Inc.

Est. Year:

2010

Employees:

1001-5000

Headquarter:

California, US

Funding:

$484M

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