10 Best Chatbot Software (Handpicked Options) 2021

Use any of these chatbot software to create your own support bot and automate your customer support process

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Are you looking for the best chatbot software? Well, we have listed the top available options that you can use for your business.

Chatbots are a very effective and pocket-friendly solution while managing your customer support is concerned. According to a study, chatbots can reduce the cost of customer support by over 30%.

Over 1.4 billion users actively use chatbots for various reasons. So, you can take advantage of this trend for your business and make things smooth for your customers.

Chatbots help you engage your customers to your brands and build a relationship with them — without any hassle. What’s more, Chatbot also helps you generate leads, sales and improve user experience. 

There are many chatbot software available at the moment; it gets difficult to choose the right one. So to solve the hassle, we have curated the handpicked list of best chatbot software to try. We have done a brief overview, features pricing for each software that we have listed below. 

So let’s dive in. 

Best Chatbot Software List

ManyChat Logo
94%

NitDit Score

ManyChat

Used by over one million businesses, ManyChat is a great option if you are looking for chatbots for your business. You have the option to use the Instagram direct messaging option, Facebook Messenger or SMS text messages.

This is a very handy software to boost your sales and marketing process and increase overall revenue. Know more about ManyChat.

Free, $15/month
ProProfs Chat logo
94%

NitDit Score

ProProfs

A very handy live chat software, with ProProfs you can manage your customer support effectively. Your support agent will see what the customer is typing to be [repared for the answer and wow the customer.

Other than live chat, you can also create a modern chatbot so that there is someone to reply to your customer messages around the clock. Know more about ProProfs.

Starts at $10/month
94%

NitDit Score

ChatBot

As the name suggests, you can use this platform to create a modern conversational chatbot without any coding. This software can take your business to the next level and increase sales and engagement to a large extent.

The software offers a number of ready-to-use templates based on the different objectives to create a chatbot. Know more about ChatBot.

Price starts at $42/month
Freshdesk Messaging Logo
92%

NitDit Score

Freshdesk Messaging System

A comprehensive messaging and customer support system, Freshdesk Messaging gives you the option to create an AI-powered chatbot so that your customers can get an answer around the clock.

Along with the chatbot, it also offers you an inbox for all messages from various platforms so that you never miss any important messages from your customers. Know more about Freshdesk Messaging.

Free, $15/month
93%

NitDit Score

Drift

Covert potential customers to paying clients by offering active solutions and services through real-time conversations. The live chat system will instantly intimate the support agent as soon as there is someone at the chat.

It offers you an incoming inbox that will collect the messages from all different platforms. It is a very handy support system, know more here.

Free, $40/month
Chatfuel Logo
93%

NitDit Score

Chatfuel

Create your own chatbot without any coding by using the Chatfuel platform to automate your entire customer support and marketing process.

The drag and drop chat builder that will make the entire process of creating the chat very simple. Know more about Chatfuel.

Free, $15/month
MobileMonkey Logo
93%

NitDit Score

MobileMonkey

MobileMonkey is a popular chatbot builder for Facebook and Instagram & small businesses. It is a comprehensive solution when it comes to chatbots for businesses.

You don't need any technical knowledge to create your own chatbot using this platform. Know more about MobileMonkey.

Free, $14.25/month
93%

NitDit Score

DialogFlow

DialogFlow is one of the advanced chatbot software. The DialogFlow is NLP-based, and it delivers smart and intuitive virtual agent functionality.
Custom pricing
94%

NitDit Score

SnatchBot

Building automated chatbots or Human (human hybrid) chatbot is fun and easy with SnatchBot. There are various kinds of chatbots templates available to choose from: data import Bot, Google Sheets templates, marketing bot templates, crypto bot, customer support bot, etc.
Free, $30/month
Botsify Logo
94%

NitDit Score

Botsify

One of the most comprehensive options in this list, Botsify offers you all the features and options to help you automate the process to customer support.

With this platform, you can get omnichannel live-chat service connected with multiple platforms to set autoresponses. Know more about Botsify.

Starts at $40/month

01. ManyChat Chatbot Details

ManyChat is a robust and advanced chatbot builder. The platform allows you to build two-way interactions for various platforms such as Instagram direct messages, Facebook messenger, and SMS.  

No matter whether you’re building a chatbot for Facebook Messenger or Instagram, this platform enables you to build a chatbot in minutes. You can build two-way conversations right for Instagram direct messages and Facebook Messenger. 

ManyChat is built to increase sales and conversions; you can get started with many ready-to-use templates. All the templates are fully customizable and can be fully configured in minutes. 

The best part is that ManyChat comes with a drag and drop interface, making it super easy to build personalized chatbots. What’s more, ManyChat also integrates with other tools and platforms available, such as Google Sheets, Shopify, Zapier, and other email marketing tools such as ActiveCampaign, ConvertKit, etc. 

Key Features:

  • Customer Tagging 
  • Build advanced campaigns
  • Priority email support
  • Drag and drop chatbot building
  • Unlimited custom chatbot workflow
  • Allows target audience segmentation
  • Integrates with third-party tools and services
  • Facebook Messenger and Instagram Direct Messenger bots

Pricing: It has a free forever plan with limited features such as basic templates and two drip sequences. The premium plan of ManyChat costs $15/month, which includes a complete ManyChat toolbox, and it is perfect for Marketing pros. 

ManyChat

02. ProProfs Chat Details

ProProfs Chat is a user-friendly chatbot builder software. With the ProProfs Chat, you can build human-like interactions that help you generates more leads and boost conversions. ProProf chatbot helps you — grow leads, sales, book appointments, and automated customer support 24/7. 

The ProProfs chatbot builder has an easy interface and comes with flexible customization options to suit your specific business needs.  Various pre-designed chatbot templates are also available.

Just drag and drop interactions to create a conversation flow that helps keep customers engaged with the chatbot. You can also make changes to the flow without writing a single line of code. All in all, you customize the chatbot as per your needs and requirements. 

The chatbot customization dashboard allows you to ask users MCQs (multiple choice) and open response questions for generating leads. This helps you get qualified leads and directly helps you to grow your sales pipelines.

For customer support automation, you can connect the ProProfs chatbot with the ProProfs helpdesk to directly automate ticket creation and routing to your support team. What’s more, AI-powered chatbots can quickly transfer chats to your human customer support staff. 

Key Features:

  • Ready to use chatbot templates
  • Drag and drop to add interactions
  • Enables you to edit the workflow, look and feel 
  • Easily automated the customer support 24/7
  • You can design interactions with a branching logic
  • No technical knowledge required to built chatbots
  • Transfers to humans or create a ticket as per the needs
  • The chatbot asks multiple-choice and open-response questions

Pricing: The base plan of ProProfs chat builder costs $10/month with some limitations. However, the Premium plan costs $15, including all advanced features and a live chat solution with custom branding. 

ProProfs Chat Details

03. ChatBot.com Details

ChatBot is a reliable platform that helps your build and launch conversational chatbots without writing a single line of code. The ChatBot allows you to build chatbots using their drag and drop interface. 

Building chatbots is a breeze with this platform, as it comes with many ready-to-use chatbot templates. This makes it super easy to get up running your AI chatbot in minutes. You can choose from different templates such as bookings, lead generation customer service, recruitment, selling products, etc. 

The visual builder of ChatBot makes it flexible to build conversational chatbots. You just need to drag and drop conversational elements and test them in real-time. 

The best part, ChatBot also integrates with WordPress, so if you have a WordPress website, you can directly implement it to your site. What’s more, you can integrate ChatBot to different communication channels such as — website, LiveChat, Facebook Messenger, Slack, etc. 

Key Features:

  • Drag and drop visual builder
  • Imporve resolution time
  • Personalize your customer experience
  • Generate and qualify leads automatically
  • Various categories of chatbot templates are available
  • Scalable solution for every kind of business
  • Deploy chatbots to different channels such as website, Slack, Messenger, etc. 

Pricing: ChatBot offers a 14 day of free trial without any credit card. The starter plan of ChatBot costs $42/month, and the Team plan costs $126/ month, including all essential and advanced features. 

ChatBot.com

04. Freshdesk Messaging

Freshdesk Messaging enables you to build chatbots for different channels such as — WhatsApp, Messenger, websites, mobile, etc. You can quickly build and deploy chatbots on all messaging apps and devices. Just answer questions, guide customer for a solution and even escalate the support to a human agent — automatically done. 

The tech behind the Freshdesk Messaging app is Freddy — Artificial Intelligence algorithm. The algorithm is designed to analyze the intent and humanly engage with the customer. This helps you save the time of your live chat customer support team and enables you to deploy them to other essential aspects. 

Freshdesk Messaging

What’s more, Freshdesk Messaging also enables you to manage different channel messages. You can see all messages coming from your customers in a single streamlined way. The message could be from in-app chat, Messenger, iMessage, website chat, and other apps and devices. 

The platform enables you to integrate Freshdesk Messaging with other tools and marketplace apps. You will also have rich APIs, custom integrations, automated workflows, smart analytics, and so on. 

Key Features:

  • Easy to use interface
  • Provides automated resolutions
  • Various ready to use bot templates 
  • Real-time resolutions and intelligent automation
  • Allows you to measure and optimize your chatbot’s performance
  • Delivers scalable, and intelligent customer support.
  • The chatbot collects all the required info and reroutes the conversation to human support. 

Pricing: There is a free forever plan available. The Growth plan of Freshdesk Messaging costs $15 monthly.

Freshdesk Bot

05. Drift Chatbot

Drift allows you to merge automated chatbot and live chat. Combining these two aspects enables you to deliver exceptional chatbot services to your customers. The best part about Drift, it also integrates with other popular CRMs and email marketing services. 

Building chatbots with Drift is straightforward. Once you deploy the chatbot, it can proactively start a conversation with your customers who are already engaged with your products and services. The chatbots of Drift are designed to boost conversions and helps you get more sales rolling in. 

The Drift chatbot platform is suitable for medium and large businesses as the pricing tag is high. If you’re looking for a reliable yet affordable chatbot platform, Drift isn’t the right choice for you. 

Key Features:

  • Allows contextual targeting
  • Customer segmentation 
  • Automated scheduling module
  • Robust analytics and ROI tracking
  • Different templates for chatbots
  • Advanced canned responses
  • Live chat in real-time with target accounts
  • Created multiple Drift inboxes to manage different conversations

Pricing:  There is a free plan available with limited features. The Drift base plan costs $40/month when billed annually. This plan includes five users and all the essential and advanced features. 

Drift Chatbot

06. Chatfuel Chatbot Details

ChatFuel is the easiest way to build chatbots without writing a single line of code. The ChatFuel platform allows you to build chatbots for different platforms such as Messenger, Facebook, and Instagram. You can easily automate various aspects such as marketing, lead generation, and customer support with Chatfuel chatbot. 

The chatbot builder of Chatfuel is streamlined and has a drag-and-drop interface. While building the chatbot, you will be able to see the changes visually, there is no coding or technical knowledge is required to get started. You can add various nested faqs to the chatbot for a more streamlined interface. 

Chatfuel Chatbot

Various established brands used Chatfuel; some of them are Adidas, LEGO, T-Mobile, TechCrunch, Nivea, Nissan, VISA, and so on.  What’s more, there is in-depth documentation available to help you build chatbots on the go.  

The ChatFuel platform comes with robust features such as — contact database, drip campaigns, and data export/import features. 

Key Features:

  • A/B testing module
  • Canned Response 
  • Enables file sharing
  • A robust customer segmentation
  • Drag and drop building interface
  • Stunning visual chatbot building experience

Pricing: The base plan of ChatFuel starts at $15/month, and there is a free forever plan available with limited features. 

Chatfuel Chatbot Settings

07. MobileMonkey

MobileMonkey is an advanced chatbot-building platform with some high-end features. The platforms make use of its OmniChat technology to help you build AI-powered smart chatbots. It has a unified chat inbox for all customer communications via chat. 

The MobileMonkey chatbots work like a charm on web chat, Messenger, and SMS, and text messages. This gives you the flexibility to create one chatbot which works on all the platforms. MobileMonkey also has mobile and desktop apps available; the apps will have all the messages and responses from all the channels. 

With the chatbot, you can easily contact leads, provide real-time customer support. What’s more, you will have better visibility into your customer with the help of engagement analytics. 

The standalone point of MobileMonkey, it also integrates with third-party tools and software. For example, it integrates with CRM software, email marketing providers, webinar platforms, etc. 

Key Features:

  • Visual chatbot builder
  • It has a unified chat inbox
  • Omnichannel chatbot support
  • Automation tools for digital agencies 
  • An advanced agency client management 

Pricing: The base plan of MobileMonkey costs $14.25 per month, which includes all essential and advanced features. The free plan comes with limited features and modules. 

MobileMonkey

08. DialogFlow Chatbot

DialogFlow is one of the advanced chatbot software. The DialogFlow is NLP-based, and it delivers smart and intuitive virtual agent functionality. This platform is available in two flexible editions:

  1. DialogFlow ES: it provides advanced agent types that is suitable for large enterprise and business. 
  2. DialogFlow CX: it provides the standard agent type that is suitable for small and medium businesses. 

This platform is powered by leading AI from Google, and it is one of the robust platforms for easily building chatbots and voice bots. The best part is DialogFlow easily interacts manually with customers to provide a streamlined experience. Moreover, it can also be managed and scaled easily as your business grows. 

With DialogFlow it’s super-easy to create and deploy chatbots on the go. If you’re someone looking for a reliable chatbot platform for a large enterprise or company, DialogFlow is the best available option. 

Key Features:

  • Advanced AI-powered
  • A visual chatbot builder
  • A robust speech recognition
  • Allows omnichannel implementation
  • It has state-based data modules
  • Different chatbot modules — DialogFlow ES & DialogFlow CX.

Pricing: DialogFlow doesn’t have fixed pricing; users have to pay monthly depending on the number of editions and requests. 

DialogFlow Chatbot

09. SnatchBot Details

SnatchBot is a flexible yet powerful multi-channel chatbot builder. This platform makes it super easy to build a conversational chatbot experience for your customers. SnatchBot provides robust features along with enterprise-level security for chatbots. 

Building automated chatbots or Human (human hybrid) chatbot is fun and easy with SnatchBot. There are various kinds of chatbots templates available to choose from: data import Bot, Google Sheets templates, marketing bot templates, crypto bot, customer support bot, etc. 

Also, you can design conversations to easily utilize “multiple” or “simple” or something simple/complex. For example, you can even add action buttons, translations, collects payments, send receipts, and so on. 

SnatchBot

Once you’re done creating chatbots, you can deploy and publish the chatbot on all the channels and platforms. SnatchBot supports all major messaging channels such as Messenger, WhatsApp, etc. 

This chatbot platform has is suitable for developers, businesses and provides services for every stage in a bot lifecycle. Such as they help you at every stage from developing, testing to deploying, hosting to tracking — SnatchBot has got your back. 

Key Features:

  • Omnichannel chatbots platform
  • Cutting edge NLP technology
  • Automatic speech recognition
  • Text to speech and speech to text conversion
  • Different ready to use chatbot templates available
  • Created automated and Human Hybrid chatbots
  • Intent extraction, sentiment analysis, multiple languages 

Pricing: The base plan of SnatchBot starts at $30/month. There is a free plan available with limited functionality and features. 

SnatchBot Details

10. Botsify Chatbot Details

Botsify is a premium yet affordable chatbot platform for everyone. It’s a managed chatbot platform that provides a unified chatbot automation service for your business. With this platform, you will get an omnichannel live-chat service-connected to multiple platforms. You can build chatbot automation for multi-channel such as websites, Messenger, WhatsApp, Telegram, WordPress, and SMS. 

The Botsify page managing feature helps you attract your visitors and helps you convert them into potential leads. Also, they help you provide contextual support to potential leads to turn them into paying customers. 

Botsify is a whole new way for automating support and chats. You can effectively optimize clients’ journeys and provide— real-time support, drive more sales, generate more revenue without writing a single line of code. 

The best part, Botsify has a dedicated chatbot manager, which helps you get 24/7 customer support. Moreover, Botsify also integrates with hundreds of tools and services out there. 

Key Features:

  • Multiple chatbots
  • Conversational forms
  • Unlimited chatbot manager
  • In-depth analytics and reporting
  • Provides dedicated chatbot manager 

Pricing: Botsify comes with a 14-day free trial; right after the free trial, you have to pay $40 a month for the basic plan. 

Botsify

Conclusion: Which Is The Best Chatbot Software? 

Well, this is our handpicked list of the best chatbot software in the market as of now. We try our best to keep our list updated in the future with flexible, affordable, and robust chat builder software. 

If we have to recommend one of the best chatbot software that is affordable and flexible, we would suggest getting started with:

  1. ManyChat — Flexible, affordable, and feature-rich, base plan starts $15/monthly 
  2. ChatBox.com — Robust, omnichannel chatbots, advanced features, the base plan starts $42/month. 

Well, if these two don’t fit your criteria, we suggest you get started with other listed chatbot software from the above list. All the chatbots software listed above are tried, tested, and approved by businesses all over the world. 

We hope this post helped you to find the best chatbot builder software. 

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