Best Call Tracking Software In Detail
1. Hubspot
Hubspot’s call tracking system is among the best in the market. It is a robust system that can track both inbound and outbound calls. The software includes automatic call recording, caller ID, and voicemail transcription.
Call tracking is easier because you can easily integrate your CRM and various third-party apps with Hubspot. In addition, you get comprehensive call recording analytics that helps you understand your customer’s journey.
You get the support of Voice Over IP and your desk phone, so it becomes easier to manage your calls. As the calls are automatically logged into the CRM, you can keep track of all the interactions with your customers.
You also get real-time alerts so that you never miss an important call. Moreover, you also get free email tracking and management features with Hubspot. Furthermore, you can also track both inbound and outbound calls and provide features like automatic call recording, caller ID, and voicemail transcription.
Hubspot features:
- Seamless call tracking
- In-depth data analytics
Pricing — The price starts at $45 per month.
2. WhatConverts
WhatConverts is a powerful call tracking software that provides detailed insights into your marketing campaigns.
In addition, it helps you track which campaigns are working. With WhatConverts, you can track both inbound and outbound calls, web form submissions, and chat conversations. This way, you get a holistic view of your customer’s journey. WhatConverts also provides automatic call recording, lead scoring, and integration with various CRMs.
You can run multiple experiments at the same time and see which ones are working better for you. WhatConverts also provides a 14-day free trial so that you can try out the software before committing to it.
As a result, you can gather meaningful data to help you improve your marketing campaigns. Moreover, you can manage multiple projects simultaneously and track all your marketing efforts in one place.
WhatConverts features:
- Multi-channel call tracking
- Lead scoring feature
Pricing — The paid plans start from $30 per month
3. CallRail
CallRail is a call tracking software that provides insights into your marketing and advertising campaigns. It helps you track which campaigns are generating leads and sales.
With CallRail, you can track phone calls, web forms, and chat conversations. This way, you can see which channels are working and which ones you need to optimize.
CallRail also provides call recording, lead scoring, and integration with various CRMs. As a result, you can easily fine-tune your campaigns and see which ones work better for you.
More than 175,000 organizations are using CallRail to improve their marketing campaigns. Moreover, it offers a 14-day free trial so that you can try out the software before committing to it.
CallRail is a powerful call tracking software that can help you improve your marketing campaigns. Moreover, if you have multi-channel campaigns, you can track all your channels in one place.
In addition, you can also improve your team’s communication by using the call recording feature.
CallRail features:
- Phone call tracking
- Web form tracking
Pricing — Price starts from $45/per month.
4. 800response
800response is a cloud-based call tracking and lead management software. It provides detailed insights into your marketing campaigns and helps you track which ones are performing and which need to be tweaked.
800response also provides automatic call recording, lead scoring, and integration with various CRMs. As a result, you can boost customer acquisition and sales with 800response.
You will know what’s working and where to focus your efforts with real-time lead tracking reports. Moreover, your sales reps can easily follow up with leads using the 800response’s advanced features. You can also rank leads by key demographic attributes that help you focus on the most valuable prospects.
The overall call recording and leads filtering are quick using this software. You can optimize conversations and nurture each lead to improve customer experience and increase sales.
800response features:
- Lead filtering options for higher conversion
- Robust analytics features for better decision-making
Pricing — You need to contact the 800response team to know about its price
5. ActiveDemand
ActiveDemand is a popular call tracking software app. It offers many features such as call recording, caller ID, call forwarding, and more. ActiveDemand is an excellent choice for businesses of all sizes. ActiveDemand is suitable for companies of all sizes.
You can create advanced call attribution campaigns that help you track and analyze your marketing campaigns. Moreover, call recording and forwarding is an excellent features for businesses that want to improve customer service.
With ActiveDemand, your sales team can manage their calls more efficiently. It offers a call routing feature that allows you to route calls to the right agent. You can also use ActiveDemand to create custom reports.
The reports give you insights into your marketing campaigns and help you track your progress. In addition, call transcription is handy for businesses that want to improve their customer service.
ActiveDemand features:
- Support of custom report creation
- Quick call transcription
Price — You need to contact the ActiveDemand team for pricing
6. CallAction
CallAction is among the best in-bound call-tracking and recording software. It’s a cloud-based solution that has an intelligent call routing feature. It allows you to route calls to the right agent based on customer needs and location.
CallAction also has a lead capture feature that will enable you to automatically capture leads from your website. Then, you can quickly export these leads into your CRM for follow-up.
Moreover, you also get SMS automation that helps you nurture leads and turn them into customers. CallAction integrates with popular CRMs like Salesforce, HubSpot, and Zapier. CallAction is an ideal call recording tool for businesses that want to increase sales and improve customer service quickly.
If you have more mobile customers, then CallAction is the right tool for managing and tracking your inbound calls. You get a 14-day free trial with all features included.
CallAction features:
- Multiple integration options
- Easy-to-use
Pricing — The price starts from $155 per month
7. CallFire
If you’re looking for a minimalistic call tracking software app, CallFire is a good option. It offers all the features you need without any frills. Whether you need an international or a local number for your customers, CallFire has you covered.
It also offers various features such as call recording, call forwarding, and voicemail. Your sales team can quickly start using CallFire with its simple interface. And, if you need help, the customer support team is always available to assist you.
Moreover, you can set custom notifications in CallFire, so you never miss an important call. The pricing is also very competitive, starting at just $0.05 per minute. There’s even a free trial to test the features before committing to a plan. It’s an excellent tool to get started and one of the best call-tracking software apps on the market.
Key features:
- Minimalistic interface
- International and local numbers
Pricing — $0.05 per minute/text to $599 per month
8. CallSource
If your business needs heavy appointment bookings and detailed lead analysis, CallSource is the best call tracking software for you. It offers features like recording and transcription, which can be extremely helpful in evaluating your customer service calls.
In addition, CallSource’s integration with Salesforce means that all your data will be seamlessly integrated into your CRM system.
With CallSource’s lead scoring feature, you can quickly identify your best customers and follow up with them immediately. This call tracking software app also offers call coaching, which can help you train your employees to handle customer calls more effectively.
The overall interface is user-friendly and easy to navigate. CallSource is a good tool for those looking for more in-depth call tracking features. In addition, you get various automation features that come in handy for businesses that need to track many calls.
CallSource features:
- Auto-alert feature
- In-depth call tracking analytics
Pricing — You need to contact the CallSource team to know about the pricing
9. Convirza
The Convirza tool is known for its ability to track and record both inbound and outbound calls. As a result, this software is excellent for businesses that want to understand how their marketing campaigns perform.
It also provides detailed insights about each call, including its duration, location, and keywords. So whether you’re a startup, small business, or enterprise, Convirza has a plan that will fit your needs.
The best part about Convirza is that it offers a free 14-day trial, so you can test the features before committing to a paid plan. For example, dynamic call tracking lets you see which marketing campaign drives the most phone calls.
You can also set up custom reports and track specific call metrics. In addition, you can use dynamic number insertion to track calls from particular campaigns or channels.
If you’re looking for a tool that does it all, Convirza is an excellent option as you can manage your call tracking and recording all in one place.
Convirza features:
- Dynamic call tracking
- Call analytics
Pricing — Price starts from $29 per month.
10. CrazyCall
CrazyCall is a cloud-based call tracking and analytics software. It offers recording calls, call forwarding, caller ID, and more. CrazyCall also provides real-time insights into your call data.
The sales team can easily reach customers and prospects using this software. The inbound call management system is simple to use and offers many features.
With its lead generation call-back feature, sales reps can easily make calls to customers who have visited your website or called your business.
In addition, CrazyCall’s live dashboard shows you how many calls have been made, received, and missed. You can also see the average call duration, top keywords, and more.
CrazyCall features:
- Easy-to-use interface
- Call recording and tracking features
Pricing — Price starts from $11 per month.
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