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Sendcloud

Streamline and automate the shipping process of your eCommerce business with the comprehensive solution offered by Sendcloud.

Free: Yes

Trial: Yes

Min: €40/Month

Max: €179/Month

Sendcloud Review: Top Features, Pricing, Pros & Cons

What is Sendcloud?

Sendcloud is a shipping automation platform that, through its API, connects more than 80+ carriers across the globe. Not only does it focuses on the shipping process but also on enhancing the customer experience too. 

Sendcloud reduces the shipping time to the extent that the user can save seven minutes on every parcel shipped. 

The platform supports 80+ carriers and 50+ integrations, making the shipping process easy not only for the business owners but also for the customers too.

It is a must-to-have platform to grow your eCommerce store at a global level. Its features make it easier to engage in the international expansion of the business. Sendcloud also boosts the efficiency of the shipping process by reducing manual input and automating more steps. 

Let us now put Sendcloud under the microscope to understand how exactly it automates the shipping process. 

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Pros of Sendcloud

  • Sendcloud is a cloud-based solution, so it’s always up-to-date with the latest features and integrations.
  • Sendcloud offers a wide range of integrations, making it easy to connect with your existing systems.
  • Sendcloud’s rules engine is very powerful, making it easy to automate your shipping processes.
  • The team offers excellent customer support.

Cons of Sendcloud

  • Sendcloud is a paid solution, so there is an upfront cost.
  • Sendcloud can be complex to set up, so you’ll need to invest some time in learning how to use it.
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Top Features of Sendcloud

01.
  Comprehensive shipping automation
02.
  User-friendly interface
03.
  80 Carriers supported
04.
  50+ Integrations
05.
  Works with all popular eCommerce platforms
06.
  International shipping
07.
  Optimized checkout process
08.
  Easy tracking solution
09.
  Multi-language tracking
10.
  Detailed analytics
Rob van den Heuvel CEO Sendcloud

Sendcloud: Company Profile

Sendcloud is one of the leading shipping solutions for eCommerce businesses. Started in the year 2012, Sendcloud currently serves more than 23,000 customers. It is a team of over 450 employees.

CEO Name: ​

Rob van den Heuvel

Est. Year:

2012

Employees:

101-250

HQ Location:

Eindhoven, Netherlands

Funding:

$200.9M

Detailed Review of Sendcloud

Sendcloud is s feature-rich platform that aims to increase efficiency in the shipping process. Discussed below are a few of its important features.

Sendcloud Review

Multi-Carrier Strategy 

The platform supports multiple carrier options. Such flexibility is of utmost importance for any eCommerce company aiming for international growth. Also, this option is highly beneficial for reducing money on shipping costs. 

All that one needs to do is mix and match the different rates and figure out the cheapest rate. 

Another obvious benefit of having multiple carrier options is that, as a business, you will always have a backup option ready if things ever go wrong. Consequently, it increases the conversion rate by reducing cart abandonment. 

It is possible to have a full-fledged integration of all the international carriers on Sendcloud. 

Sendcloud Carrier

Sendcloud Checkout Optimization

Sendcloud allows the users to optimize checkout, which helps increase conversion. You can present the users with all the shipping methods by providing the input to Sendcloud. The platform will then directly show the same on the checkout page. 

New features for the customers by Sendcloud include:

  • Nominated day delivery: Allows the customers to choose the delivery date
  • Next day delivery 
  • Conversion-optimized design. 

As a user of Sendcloud, you also have the freedom to combine both the carriers and shipping methods. It allows the users to activate up to 10+ internal carriers. Also, switching between the different carriers is as simple as a click. 

The platform also supports dynamic checkout for Magento 2 and WooCommerce. To activate the dynamic checkout, you must first add shipping methods and zones in Sendcloud. That’s it! 

Sendcloud will then automatically show the same on the checkout page. Subsequently, in the dynamic checkout, the shipment orders are imported with available shipping methods already set. 

Sendcloud Checkout Optimization

Support For Custom Workflow 

Customization and flexibility are the USP of Sendcloud. Firstly, the platform is flexible with almost all the carriers. You can use branded emails and a tracking page without any extra buck when using Sendcloud. 

You can also create customs documents on Sendcloud. This feature is beneficial for any eCommerce company to go global. Furthermore, it eases the process of customs clearance. Along with the shipping label, Sendcloud also automatically generates the CN22 form.

Lastly, you can schedule the pickups and drop-off of the package at your convenience. 

To sum it all up, the customization and flexibility of Sendcloud ultimately help in saving your time and effort by automating the shipping process. 

Branded Tracking

You can also use Sendckoud to keep your customers in the loop with branded tracking pages and messages. It is beneficial to build customer loyalty, which boosts future sales because of the excellent customer experience. 

Sendcloud allows the users to connect with the customers directly after the checkout. Are you wondering how? Firstly, it sends automatic shipment updates to customers via email. This tracking process can be fully automated. 

Secondly, the platform supports multi-language tracking, which is essential for eCommerce to go global. It also plays a massive role in increasing business revenue. 

The tracking page is also helpful for sharing with the customers the following:

  • Promo codes 
  • Upcoming sales 
  • Product recommendations.

A tracking page is an effortless way to increase the conversion rate of your business. Branded tracking is helpful in many ways. To begin with, It provides the company with a way to stay in touch with the customers.

Furthermore, automatically updating the customers resolves a customer’s queries before they become a query.

By automating the workflow, you can also reduce manual errors. It highly reduces the workload by eliminating the need to correct manual mistakes. 

Sendcloud Tracking

Easy Return

Return is a big problem for many eCommerce companies. However, Sendcloud reduces the workload associated with it to a large extent. On Sendcloud, you can create a branded return portal for your company. 

The portal will then allow your customers to create their return labels automatically. It smoothens the entire return process.

The best feature of Sendcloud in the context of easy returns are:

  • Creation of return rules 
  • Free returns 
  • Paid returns 
  • Branding reinforce 
  • Return disability for items 

You can create this entire unique logistics framework without any coding. Also, with the paid return option, it is possible to earn back a piece of the revenue. 

With Sendcloud, you can revolutionize the entire return method. It is because the platform empowers you to provide our customers with 450 return methods. 

If you want to grow your online business or eCommerce store globally, it is essential to make it easier for the customers to return a product. With accessible returns, you can build trust and loyalty not only of national customers but also of international customers too.

An added advantage of Sendcloud is that it allows users to analyze return trends. The rich insight of the return data is constructive for optimizing sales in the future by improving the retention rate. Let us now have a look at Sendcloud’s analytics. 

Sendcloud Return

Powerful Analytics And Data Insights

Sendcloud comes with an analytics dashboard to shed light on significant trends. The dashboard provides insights on:

  • Shipping data 
  • Recurring peaks 

Based on this information; it is possible to customize your workflow for better returns. 

The analytics of Sendcloud covers the data of the last 30 days concerning the shipment amounts. Also, the shipping data can be exported as a CSV file with just a click making it possible to run further analysis on the data. 

It is alright if you do not have the time to go through this data daily. The platform will send you a monthly overview directly in your mailbox. 

Sendcloud Analytics

How Does It Work?

Sendcloud Integrations

Now that we know the basic features of Sendcloud, let us shift our focus to its functioning. How does Sendcloud exactly work?

To start with Sendcloud, you first need to connect your online store with the platform. The app supports plenty of integrations, and a few of its popular integrations are:

  • Shopify 
  • Magento 
  • WooCommerce Amazon 
  • Prestashop
  • Integrating the store with the platform in just two minutes is possible. 

2. In the second step, you need to activate the carriers. Even before the manual activation, Sendcloud activates all the country’s popular carriers. A few of its popular carriers are:

  • DHL 
  • DPD 
  • UPS 
  • GLS 
  • FedEx

Apart from using the carrier listed on the platform, you have the freedom to upload your very own carrier contract. 

3. Thirdly, you need to focus on optimizing the checkout. It is essential to focus on this as it is common for customers to expect flexible delivery options. 

4. Based on your requirement, you can create a custom workflow for:

  • Picking 
  • Packing 
  • Shipping 

Additionally, you can use it to print the shipping labels of the shipments with just a click. It also supports a barcode scanner. 

Business Locations: Sendcloud is currently available — the Netherlands, the UK, Belgium, Germany, France, Spain, Italy, and Austria. And they will be launching in the USA next year. 

Sendcloud Pricing

Sendcloud supports the following four plans:

  • Essential: Free (suitable for less than 100 parcels/month)
  • Small Shop: € 40/ month (suitable for 100-400 parcels/month)
  • Large Shop: € 89/ month (suitable for 400-1000 parcels/month)
  • Business: € 179/ month (suitable for more than 1,000 parcels/month)

The user can start using the Essential plan right away. For the remaining three plans, the user can start a 14-day trial and then proceed to choose a plan that best fits their requirement. 

Sendcloud Pricing

Sendcloud Review Competitor Price Comparison

Find the most cost-effective solution for your business. Check the price comparison of all the software that we listed in this category. 

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Sendcloud FAQs

Q1. How does paid return work on Sendcloud? To enjoy Sendcloud's paid feature, users must connect their Sendcloud account to Mollie. The integration between the platforms supports all the main EU payment methods. Users can begin the return process through the return portal, where they must choose a paid return option.
Q2. Can I add my carrier on Sendcloud? Yes, you can. In fact, you can add more than one primary carrier on Sendcloud. To do this, you will need to upload the contract details with the carrier and then connect your store to the carriers.
Q3. How does Sendcloud help in managing customs? Creating custom forms when shipping outside the EU is tedious. Sendcloud makes the entire process easier by automatically generating custom documentation. For automating custom documentation, upload essential data like VAT, EORI, and IOSS on Sendcloud. After the update. Sendcloud will fill in the required data automatically to create new customs documents. Additionally, the customs documents and shipping label are printed alongside.
Q4. What shipping tools do Sendcloud support? Sendcloud supports the following four shipping tools: Return Policy Generator, Shipping Label Template, Custom Forms Template, HS Code Finder
Q5. How many integrations are available in Sendcloud? Sendcloud supports 50+ integrations. If you cannot find an integration you want, you can request Sendcloud for the integration. The different categories of integrations are automation software, eCommerce platform, Enterprise Resource Planning, marketplace, and Warehouse Management systems.

What Kind of Support Sendcloud Offers?

Sendcloud comes with a complete help center portal where you can find answers to most of your questions. You can also get in touch with the support team through email or chat.
Email Support
Live Chat
Tutorial Videos & Documentation
Forum & Ticket

Platforms Supported

Sendcloud: Alternatives

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Sendcloud Reviews

94%
OVERALL

Reviewed by 1 user

  • Sendcloud is one of the most comprehensive shipping solutions with workflow automation features and a lot of integrations to streamline processes.

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  • Ease of Use
  • Features
  • Value for Money
Rob van den Heuvel CEO Sendcloud

CEO Name: ​

Rob van den Heuvel

Co Name: ​

Sendcloud

Est. Year:

2012

Employees:

101-250

Headquarter:

Eindhoven, Netherlands

Funding:

$200.9M

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