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A complete CRM software that you can use to manage all your regular processes from a single dashboard

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Company Name: ​

Bitrix, Inc

Est. Year:




HQ Location:

United States



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Bitrix24 Details

A popular name among the CRM software, Bitrix24 is used by millions of businesses from across the world. Bitrix24 offers a number of sales and marketing automation tools and makes it easier for the business to manage the processes.

Bitrix 24’s CRM offers a wide variety of must-have customer relationship management tools and lead management basic tools. The software is targeting small and midsize businesses from around the world. 

Features like communication centralization, web-based lead capture forms, popular integration support and so on make this CRM a nice option to try. 

Bitrix24 Screenshots

How Bitrix24 Can Help?

Bitrix24 can help a business by automating some of the core processes like sales and marketing and make it a lot easier. It is a simple and easy platform to get started.

How to Use The Bitrix 24 CRM? 

Bitrix 24 is one of the easiest and simplest to use customer relationship management software available out there.

The process of setting up the software and customizing it as per the requirements is pretty simple and takes hardly any effort.

And yes, the process is quite similar to setting up any other CRM software. Just follow the steps below.  

01. Setup Your Account

First of all, like in many other CRM providers out there, you have to set up your Bitrix 24 account. The setup is very simple and hardly takes up a few minutes. 


02. Add Users

This is the most common step in setting up any customer relationship management software.

Here, you add your team into the software and create a common workstation for your team.

Add your colleagues, partners, and all those people you want to include in the overall customer management process.

Bitrix 24 also provides the feature for all users to switch to another interface language, in case if they need to. 


03. Create Workflow

This step is the setting up of the workflow that you follow. Customer relationship management software creates a pipeline according to your working structure.

This is where you create also those specific fields in your CRM pipeline that match your actual selling process. Make sure your team knows the process that is being followed and your CRM pipeline matches the real selling and management process. 

04. Create Tasks

Additionally, Bitrix 25 CRM allows you to create tasks, workgroups for handling sub-tasks, create schedules in the company calendar.

Unlike in many other CRMs, Bitrix 24 also helps you organize your document library with the help of a common document library feature. Creating and managing events is also possible in Bitrix 24. 


05. Create a Custom Dashboard

Now, finally, here you get to customize and create your dashboard. The most common practice you can apply here is placing the most used features and tools at the forefront.

Also, BItrix 24 allows you to configure the access permissions for different access levels and workgroups. Also, you can configure the worktime configuration of your CRM. 


06. Overview of Bitrix24 CRM features

Bitrix24 offers a lot of different CRM features that altogether help your business and sales perform better.

Some of the most important and noticeable features of this CRM include:

07. Email Marketing


Bitrix24 is a free CRM that offers you an email marketing option. The free plan has a limitation of 12 users and 5GB storage.

You have the option to integrate MailChimp for email marketing.

The iOS and Android offered by Bitrix24 will make it easy for you to manage your business on the go.

08. Calendar Sharing


Sharing tasks and assignments, as well as time bounds for them becomes much easier with Bitrix24’s calendar sharing feature. You can create a time-specific task, add members to the task and monitor the progress. 

09. User Profiles    

Creating and managing user profiles for all customers becomes much easier with the user profile feature of Bitrix24. 

10. Repeat Sales and Manage Subscriptions 

You can actually keep track of your recurring deals, repeat leads, repeat deals, manage high recurring sales, manage recurring invoices and so on.   

11. Integration


Bitrix24 allows you to integrate a ton of unique tools and applications, which can be integrated with the Bitrix24 software to increase the overall productivity and to increase the workflow speed.

Apps like MailChimp, Slack, Skype, Office 365, Zapier, Quickbooks, Google Drive, and Xero. 

12. Contact Center 

Communication through the software becomes way easier with the contact center feature.

You get a common platform for doing chats and task-related conversations with Bitrix24. 

13. Advanced Reporting Feature

Bitrix24 offers you a set of amazing tools to monitor all your major activities, such as lead generation and management reports, deal reports, sales, and overall business reports, custom user-generated reports, and overall activity reports as well. 

14. CRM Permission Management

Bitrix24 allows you to manage access levels of all your users and workforces. You can set role-based permissions, you can set automatics client routing, and also set rule-based lead distribution with Bitrix24. 

Pros and Cons of Bitrix24


  • Bitrix24 offers all its services and features at zero costs for up to 12 users. This is quite an amazing and unique feature as there isn’t much of other CRM available out there that provide something like this. Bitrix24’s target business sizes, the startups, and the small ones are very well targeted with this offering. 
  • Bitrix24 also offers a mobile application version of the software for on the go business management. And yes, both the iOS and Android apps are also free to use. 
  • The integration offers, the visual business processes, the customization features pretty much fulfill the requirements of their target business houses. 
  • You can also manage all your external communications through the extranet integration, and that too with minimal navigation on the CRM. 
  • Features like instant messages, user profiles, workflow management, bulk email management, activity stream intranet center, and video conferencing make the overall working a lot easier for startups and small businesses. 


  • The interface is a bit old and confusing. 
  • The free version gives a “Bitrix24” reference at the bottom of every outgoing email, which is frustrating. 
  • CRM lacks an accounting feature.

Top Features of Bitrix24

  Free plan for unlimited users
  Easy to use and manage business CRM
  Complete sales process automation tool
  Complete marketing automation tool
  Easy and faster communication tool
  Easy to use team collaboration tool
  Integration with top third-party software
  Unlimited lead generation even in free plan
  Unlimited contact management in free plan
  Create quotes in CRM and save as PDF or send via email
  Product catalog in CRM
  Private chat system for team
  Email management within CRM
  Easy migration from other CRM
  Project planning and management tool
  Task time tracking
  Create website or landing pages
  Use your own domain
  Coupon management for customers

What Kind of Support Bitrix24 Offers?

Bitrix24 offers comprehensive support via a number of different channels. You can learn about the platform through the video tutorials, documentation, and knowledgebase or the regular webinars that are done by the team.
Email Support
Live Chat
Tutorial Videos & Documentation
Forum & Ticket

Platforms Supported

Bitrix24 FAQs

What is Bitrix24? Bitrix24 is a business collaboration & communication software. It will help you to manage your business by offering the right kind of tools that will automate your tasks and make sure that you have more time to focus on your business. You can manage your serve your clients better by using the Bitrix24 platform.
Is Bitrix24 to Use? You can get started on Bitrix24 for free. You don’t have to pay anything or give your credit card, you can simply sign up and start using the platform. If you need more features options you can update to a paid plan later.
Is Bitrix24 a CRM? Yes, Bitrix24 is a CRM (Customer Relationship Management Platform) that you help you to manage your customers as well as your employees effectively. Other than offering a number of different tools to serve your customers better, Bitrix24 offers you an integrated call center system that will help you to make and receive customers’ calls right from the CRM.

Bitrix24 Pricing

Bitrix24 offers two options to go for as far as the deployment is concerned.

  • On Cloud
  • On-premise

The cost vary depending on the option you select and there are different plans available for both the platforms.

Cloud Platform Pricing

Bitrix24 Cloud Pricing

On premise Platform Pricing

On premise price

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NitDit'S Rating For Bitrix24

NitDit’s rating is influenced by the overall quality of the product, ease of use, pricing in comparison to competitors, overall community sentiment around the product


NitDit Score

Ease of Use 85%
Features 95%
Value for Money 100%
Support 90%

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