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Zoho CRM

Grow your business with the comprehensive CRM solution offered by Zoho. You can automate your critical processes, take advantage of omnichannel content feature and more.

Free: Yes

Trial: Yes

Min: $14/Month

Max: $40/Month

Zoho CRM Review: Top Features, Pricing, Pros & Cons

What is Zoho CRM?

Zoho CRM is one of the leading CRM software that you can use to improve your customer relationships and manage your business.

Zoho gives you the option to customize the CRM interface as per the demand of your business without any coding. With Zoho CRM, you can reach customers through various channels such as telephone, email, live chat, and social media.

The software will help you to make your team a lot more productive. You can automate almost every aspect of your business to make things easier for your team.

Let’s have a look at the software in detail.

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Pros of Zoho CRM

  • Filters hot leads and cold leads for better lead conversion
  • Real-time data and insights for analysis
  • Process automation
  • Automated chat bot
  • Supports plenty of plugins to make the platform more powerful
  • Easy-to-use user-interface
  • Efficient contact and task management

Cons of Zoho CRM

  • The dashboard works slow
  • Mobile version of Zoho CRM does not support all the features
  • Customization features are limited
Ease of Use
Value For Money

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Top Features of Zoho CRM

  Lead Management
  Deal Management
  Contact Management
  Workflow Automation
  Sales Process Builder
  Processing Rules
  Omnichannel contact
  Detailed analytics
  Performance Management
  Layout customization
Sridhar Vembu CEO Zoho

Zoho CRM: Company Profile

Sridhar Vembu: Founder & CEO of Zoho

Sridhar Vembu is an Indian billionaire business magnate and the founder and CEO of Zoho Corporation. Zoho offers a number of different software under one umbrella.

CEO Name: ​

Est. Year:




HQ Location:

Chennai, India



Detailed Review of Zoho CRM

Zoho CRM has already empowered more than 250,000 businesses across the globe by helping them convert more leads, and engage with their customers in a better way which ultimately resulted in the growth of their revenue.

In 2021, Zoho CRM was named the CRM Technology by Nucleus Research for providing businesses with long-term value. Zoho CRM brings vertical solutions and general-purpose solutions on the same platform to meet the specific preferences and requirements of the companies. 

Easy contact with the customers 

Zoho CRM enables the user to reach out to the customers through almost all the channels like social media, email, telephone and live chat. Further, the users are notified when a customer interacts with the business in real-time. 

It can also improve the efficiency of customer communications by providing insights about the best time and the best channel to contact the customer. 

Zoho CRM omnichannel

Business automation 

The platform helps automate repetitive tasks which are time-sensitive. The automation feature of Zoho CRM can be used for automating sales routines and chaining multiple rules in one workflow. Further, using Zia Intelligence, you can analyze the performance of the workflow automation. 

The workflow rules of Zoho CRM automatically trigger actions, when the conditions specified, are met. This is especially helpful when you need to send emails to the customers or carry out a follow-up of a lead.

Zoho CRM further helps you with its predefined actions like scheduling tasks and sending out emails. 

Zoho CRM automation

Real-time reports and insights 

The business functions in a dynamic environment, and therefore, real-time reports and insights are significant for the growth of the business. Zoho CRM provides you with actionable insights, which help make data-driven dimensions. 

Further, Zoho CRM helps understand a trend with its multi-dimensional report that considers a wide variety of CRM data. Also, based on the requirement, you can filter the reports to meet the objectives. 

The stand report of Zoho CRM is useful in knowing the sales health with just a glance and on the other hand, custom reports can also be created to meet your specific business report requirement. 

Zoho CRM also provides you with powerful charts that help visualize the data, especially when one is handling an immense volume of data. The quadrant analysis supplied by Zoho CRM can be used for making correlations between different metrics. 

By tracking the current trends on Zoho CRM, the users can also make future predictions and plan the strategies accordingly. 

Zoho CRM Analytics

Conversational assistant for CRM assistance 

Zia is the artificial intelligence companion of Zoho CRM, and it is designed to help you manage the CRM smartly. The assistant is smart enough to solve both your verbal and textual queries. 

You can use Zia for predicting sales and identifying sale anomalies. It can also assist you in drafting your email quickly by filling in the different customer records and prioritizing your responses. 

Zia is also helpful in increasing the efficiency of routine tasks by making personalized automation suggestions based on the usage pattern of different team members.

It can also be used to keep you in the loop with the competitor’s activities, enriching the data by collecting different information for the records, building new predictions, and identifying patterns for a better workflow. 

Team collaboration 

Ensuring that everyone is on the same page is vital for running a business, and the team collaboration of Zoho CRM helps you to achieve that. You can use the Zoho CRM feed for keeping your team in the loop for any project. 

Zoho CRM Team Collaboration

You can integrate the sales tools on Zoho CRM and go for sales collaboration. The team members can easily maintain a track of sales updates by leaving helpful notes for the other team members. 

Zoho CRM makes it easier to work on projects together with features like tagging, which helps in easy organization and collaboration. Further, a common record can be maintained by assigning different users specific tasks. 


Zoho CRM gives you the option to integrate it with the other third-party apps and tools and make things easier for your team so that they don’t need to shift between different software to manage daily tasks.

From Google Workspace to Microsoft 360, you can integrate Zoho CRM with all the important software.

Zoho CRM Integrations

Zoho CRM Pricing

Zoho CRM offers a completely free plan that you can use for 3 users. It offers a number of features that can help you to manage and grow your business. If you have limited budget, the free plan is good enough.

3 users
1 user/month
1 user/month
1 user/month
Leads, Contacts, AccountsEverything in FreeStandard Pal +Professional Plan +
Tasks, events,