Now that we know the real purpose of Rocket Chat, it’s time to check how exactly this platform works to provide data protection and security to its users.
Firstly, it is a comprehensive platform designed both for individual users and a team. The platform allows users to create private or public channels depending upon their need to start a conversation.
Using Rocket Chat is as simple as creating a channel and inviting participants to join the conversation. Also, the team can share media files with its simple drag-and-drop feature. The user can also use the platform to make video calls too.
Open source software a long time has created a benchmark for data privacy, transparency and security. This is exactly what RocketChat offers to its users too.
How Can Rocket Chat Help?
We already know that Rocket Chat will protect your security and privacy. However, it’s now time to put other features of this software under the microscope. So, let us analyse how Rocketchat can help you.
Team Collaboration
Working for an organization often requires team collaboration. Rocket Chat allows you to engage in both internal and cross-company collaboration securely. It boosts the efficiency of the collaboration and further increases the team’s productivity.
Creating an instant connection with a member both inside and outside the organization is extremely easy on the platform. With Rocket Chat, you can communicate anytime and anywhere.
Even while collaborating, the user can engage in one-to-one private communication and group messages. Further, one can create private channels for collaboration.
The discussion feature of the app is beneficial in carrying out a discussion on the aspects that require quick integration.
The cherry on the cake is that it supports video and audio conferencing integrations. Therefore, the user has the freedom to open a communication mode that works for them.
Omnichannel Customer Service
For any business, communicating with customers is important. With so many options available, a customer has the choice to connect with a business in different ways. Even though it is convenient for the customers to do so, it can really be highly inconvenient for the business.
Rocket Chat allows it to manage all the customer communications on its platform. Irrespective of how a customer wants to connect with you, Rocket Chat is here to fetch all the communication in a single platform.
Rocket Chat makes it easier to communicate with the customers because of the following features:
- One team inbox to manage all the communication
- Ticketing system
- Complete chat history
- 24/7 support to clients from all the devices
- CRM, chatbots and machine learning integration
Therefore, building an excellent customer service system for your business is possible with this platform.
The platform houses the following ecosystem for the users to provide customer support:
- Instagram Direct
- WhatsApp Business
- Facebook Messenger
- Telegram
- Live Chat
- SMS
Further, with the help of machine learning apps and chatbots, you can also use the platform to automate conversations.
Custom Messaging Experience
To make it easier for the enterprise to scale quickly, the platform comes with a pre-built chat foundation that works on a timeline.
The platform is customizable and, therefore, can be customized by the user to create a chat experience for its customers that fulfills the business requirement.
Customizing the platforms comes easy with minimal effort. You can keep the features simple or advanced depending upon the business requirement.
Further, the user has the option to integrate all the tools and systems that they use on an everyday basis for streaming the workflow.
With Rocket Chat, you are fully in control of all the conversations. It guarantees privacy by ensuring E2E encryption and ISO 27001 certification. Furthermore, it has supported compliance with:
- GDPR
- CCPA
- LGPD
- HIPAA
The ability of the platform to integrate with a wide number of platforms ensures that it is the only app that you will ever need to meet all the communication requirements.