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Rocket.Chat

One of the most popular communication solution for businesses that you can use to collaborate and communicate with your team.

Free: Yes

Trial: No

Min: $7/Month

Max: $35/Month

Rocket.Chat Review: Top Features, Pricing, Pros & Cons

What is Rocket.Chat?

Rocket Chat is an open-source communication platform that is fully customizable. With so many communication platforms available out there, one might wonder why Rocket Chat?

Well, the answer lies in the USP of Rocket Chat, which focuses on privacy and security. Even though Rocket Chat is one product, more than 1,500 people from across the globe have contributed to creating this product to ensure better privacy and security for its users. 

In simple terms, Rocket Chat provides data protection in all conversations. The company was started back in 2015 by four friends, and that too was a side project. The initial goal was to create a productivity platform that could streamline the communication of its users. 

However, the goal grew, and now, the primary focus is on data protection and security for good. Its security is so robust that it is even used by:

  • The World Bank 
  • The US Navy 
  • Credit Suisse

Across the globe, the platform has more than 12 million users. 

Also, the fact that it is an open-source platform sheds light on its transparency. If you or your business deals with sensitive information or, as a matter of fact, deal with any important data, you should definitely give Rocketchat a try.

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Pros of Rocket Chat

  • Offers a completely free plan
  • Omnichannel customer support
  • Unlimited push notifications
  • Team collaboration option
  • Completely customizable

Cons of Rocket Chat

  • Some users complained about stability issue
  • Premium plans can get costlier
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Top Features of Rocket Chat

01.
  Free plan available
02.
  Unlimited push notification
03.
  Instant messaging option
04.
  Omnichannel support option
05.
  User friendly interface
06.
  Multiple contact channels
07.
  Create custom chat engine
08.
  Large number of app integration
09.
  End-to-end encryption
Gabriel Engel CEO Rocket Chat

Rocket Chat: Company Profile

Started a side project of four friends in 2015, Rocket.Chat is a leading communication solution for businesses with over 12 million active users. The product is used by some of the biggest companies in the world.

CEO Name: ​

Gabriel Engel

Est. Year:

2015

Employees:

101-250

HQ Location:

Wilmington, US

Funding:

$26.9M

Detailed Review of Rocket Chat

Now that we know the real purpose of Rocket Chat, it’s time to check how exactly this platform works to provide data protection and security to its users. 

Firstly, it is a comprehensive platform designed both for individual users and a team. The platform allows users to create private or public channels depending upon their need to start a conversation. 

Using Rocket Chat is as simple as creating a channel and inviting participants to join the conversation. Also, the team can share media files with its simple drag-and-drop feature. The user can also use the platform to make video calls too. 

Open source software a long time has created a benchmark for data privacy, transparency and security. This is exactly what RocketChat offers to its users too. 

Rocket Chat Review

How Can Rocket Chat Help?

We already know that Rocket Chat will protect your security and privacy. However, it’s now time to put other features of this software under the microscope. So, let us analyse how Rocketchat can help you. 

Team Collaboration 

Working for an organization often requires team collaboration. Rocket Chat allows you to engage in both internal and cross-company collaboration securely. It boosts the efficiency of the collaboration and further increases the team’s productivity. 

Creating an instant connection with a member both inside and outside the organization is extremely easy on the platform. With Rocket Chat, you can communicate anytime and anywhere. 

Even while collaborating, the user can engage in one-to-one private communication and group messages. Further, one can create private channels for collaboration.

The discussion feature of the app is beneficial in carrying out a discussion on the aspects that require quick integration. 

The cherry on the cake is that it supports video and audio conferencing integrations. Therefore, the user has the freedom to open a communication mode that works for them. 

Rocket Chat Collaboration

Omnichannel Customer Service 

For any business, communicating with customers is important. With so many options available, a customer has the choice to connect with a business in different ways. Even though it is convenient for the customers to do so, it can really be highly inconvenient for the business. 

Rocket Chat allows it to manage all the customer communications on its platform. Irrespective of how a customer wants to connect with you, Rocket Chat is here to fetch all the communication in a single platform.

Rocket Chat Customer Support

Rocket Chat makes it easier to communicate with the customers because of the following features:

  • One team inbox to manage all the communication
  • Ticketing system 
  • Complete chat history
  • 24/7 support to clients from all the devices 
  • CRM, chatbots and machine learning integration

Therefore, building an excellent customer service system for your business is possible with this platform. 

The platform houses the following ecosystem for the users to provide customer support:

  • Instagram Direct
  • WhatsApp Business
  • Facebook Messenger
  • Twitter
  • Email
  • Telegram 
  • Live Chat
  • SMS

Further, with the help of machine learning apps and chatbots, you can also use the platform to automate conversations. 

Custom Messaging Experience

To make it easier for the enterprise to scale quickly, the platform comes with a pre-built chat foundation that works on a timeline.

The platform is customizable and, therefore, can be customized by the user to create a chat experience for its customers that fulfills the business requirement. 

Customizing the platforms comes easy with minimal effort. You can keep the features simple or advanced depending upon the business requirement.

Further, the user has the option to integrate all the tools and systems that they use on an everyday basis for streaming the workflow. 

With Rocket Chat, you are fully in control of all the conversations. It guarantees privacy by ensuring E2E encryption and ISO 27001 certification. Furthermore, it has supported compliance with:

  • GDPR 
  • CCPA 
  • LGPD 
  • HIPAA

The ability of the platform to integrate with a wide number of platforms ensures that it is the only app that you will ever need to meet all the communication requirements.