Rocket Chat Logo
dot background
Rocket.Chat

One of the most popular communication solution for businesses that you can use to collaborate and communicate with your team.

Free: Yes

Trial: No

Min: $7/Month

Max: $35/Month

Rocket.Chat Review: Top Features, Pricing, Pros & Cons

What is Rocket.Chat?

Rocket Chat is an open-source communication platform that is fully customizable. With so many communication platforms available out there, one might wonder why Rocket Chat?

Well, the answer lies in the USP of Rocket Chat, which focuses on privacy and security. Even though Rocket Chat is one product, more than 1,500 people from across the globe have contributed to creating this product to ensure better privacy and security for its users. 

In simple terms, Rocket Chat provides data protection in all conversations. The company was started back in 2015 by four friends, and that too was a side project. The initial goal was to create a productivity platform that could streamline the communication of its users. 

However, the goal grew, and now, the primary focus is on data protection and security for good. Its security is so robust that it is even used by:

  • The World Bank 
  • The US Navy 
  • Credit Suisse

Across the globe, the platform has more than 12 million users. 

Also, the fact that it is an open-source platform sheds light on its transparency. If you or your business deals with sensitive information or, as a matter of fact, deal with any important data, you should definitely give Rocketchat a try.

Monday.com Banner
ADVERTISEMENT

Pros of Rocket Chat

  • Offers a completely free plan
  • Omnichannel customer support
  • Unlimited push notifications
  • Team collaboration option
  • Completely customizable

Cons of Rocket Chat

  • Some users complained about stability issue
  • Premium plans can get costlier
0%
Ease of Use
0%
Features
0%
Value For Money
0%
Support
0%

We love to hear from you. If you have used this product already, please share your thoughts with our audience.

Top Features of Rocket Chat

01.
  Free plan available
02.
  Unlimited push notification
03.
  Instant messaging option
04.
  Omnichannel support option
05.
  User friendly interface
06.
  Multiple contact channels
07.
  Create custom chat engine
08.
  Large number of app integration
09.
  End-to-end encryption
Gabriel Engel CEO Rocket Chat

Rocket Chat: Company Profile

Started a side project of four friends in 2015, Rocket.Chat is a leading communication solution for businesses with over 12 million active users. The product is used by some of the biggest companies in the world.

CEO Name: ​

Gabriel Engel

Est. Year:

2015

Employees:

101-250

HQ Location:

Wilmington, US

Funding:

$26.9M

Detailed Review of Rocket Chat

Now that we know the real purpose of Rocket Chat, it’s time to check how exactly this platform works to provide data protection and security to its users. 

Firstly, it is a comprehensive platform designed both for individual users and a team. The platform allows users to create private or public channels depending upon their need to start a conversation. 

Using Rocket Chat is as simple as creating a channel and inviting participants to join the conversation. Also, the team can share media files with its simple drag-and-drop feature. The user can also use the platform to make video calls too. 

Open source software a long time has created a benchmark for data privacy, transparency and security. This is exactly what RocketChat offers to its users too. 

Rocket Chat Review

How Can Rocket Chat Help?

We already know that Rocket Chat will protect your security and privacy. However, it’s now time to put other features of this software under the microscope. So, let us analyse how Rocketchat can help you. 

Team Collaboration 

Working for an organization often requires team collaboration. Rocket Chat allows you to engage in both internal and cross-company collaboration securely. It boosts the efficiency of the collaboration and further increases the team’s productivity. 

Creating an instant connection with a member both inside and outside the organization is extremely easy on the platform. With Rocket Chat, you can communicate anytime and anywhere. 

Even while collaborating, the user can engage in one-to-one private communication and group messages. Further, one can create private channels for collaboration.

The discussion feature of the app is beneficial in carrying out a discussion on the aspects that require quick integration. 

The cherry on the cake is that it supports video and audio conferencing integrations. Therefore, the user has the freedom to open a communication mode that works for them. 

Rocket Chat Collaboration

Omnichannel Customer Service 

For any business, communicating with customers is important. With so many options available, a customer has the choice to connect with a business in different ways. Even though it is convenient for the customers to do so, it can really be highly inconvenient for the business. 

Rocket Chat allows it to manage all the customer communications on its platform. Irrespective of how a customer wants to connect with you, Rocket Chat is here to fetch all the communication in a single platform.

Rocket Chat Customer Support

Rocket Chat makes it easier to communicate with the customers because of the following features:

  • One team inbox to manage all the communication
  • Ticketing system 
  • Complete chat history
  • 24/7 support to clients from all the devices 
  • CRM, chatbots and machine learning integration

Therefore, building an excellent customer service system for your business is possible with this platform. 

The platform houses the following ecosystem for the users to provide customer support:

  • Instagram Direct
  • WhatsApp Business
  • Facebook Messenger
  • Twitter
  • Email
  • Telegram 
  • Live Chat
  • SMS

Further, with the help of machine learning apps and chatbots, you can also use the platform to automate conversations. 

Custom Messaging Experience

To make it easier for the enterprise to scale quickly, the platform comes with a pre-built chat foundation that works on a timeline.

The platform is customizable and, therefore, can be customized by the user to create a chat experience for its customers that fulfills the business requirement. 

Customizing the platforms comes easy with minimal effort. You can keep the features simple or advanced depending upon the business requirement.

Further, the user has the option to integrate all the tools and systems that they use on an everyday basis for streaming the workflow. 

With Rocket Chat, you are fully in control of all the conversations. It guarantees privacy by ensuring E2E encryption and ISO 27001 certification. Furthermore, it has supported compliance with:

  • GDPR 
  • CCPA 
  • LGPD 
  • HIPAA

The ability of the platform to integrate with a wide number of platforms ensures that it is the only app that you will ever need to meet all the communication requirements. 

Rocket Chat Pricing

Rocket Chat offers a completely free plan to start with. You can use the free version of the software on your own server. The premium version starts at $7 per user per month.

Rocket Chat Pricing

Rocket Chat Review Competitor Price Comparison

Find the most cost-effective solution for your business. Check the price comparison of all the software that we listed in this category. 

Product Name

Free Plan

Min Price

Max Price

Score

Flock

Yes

$4.50/Month

$4.50/Month

93%

Zoho Cliq

Yes

$36/Month

$36/Month

93%

Microsoft Teams

Yes

$4/User/Month

$12.50/User/Month

92.5%

Slack

Yes

$2.67/user/month

$5/user/month

93%

Podium

No

$249/Month

$599/Month

92%

Rocket Chat FAQs

What Kind of Support Rocket Chat Offers?

Rocket Chat offers comprehensive support through various channels. You can check their support section to find the knowledge base articles to get your answers. They also offer support through live chat and a ticket system.
Email Support

Platforms Supported

Rocket Chat: Alternatives

Flock Logo

93%

NitDit Score

Flock

Free Version

Yes

Min Price

$4.50/Month

Max Price

$4.50/Month

Gone are the days when email was the only solution for collaboration and team communication. Team messaging apps of modern times are simplifying the way things work today. In the presence of top players like Slack and Microsoft Teams, new...
Zoho Cliq Logo

93%

NitDit Score

Zoho Cliq

Free Version

Yes

Min Price

$36/Month

Max Price

$36/Month

Zoho Cliq has a number of unique communication features; all designed and developed around modern business and collaboration needs. The app has intuitive features like PrimeTime and a powerful group video calling feature that are just unparalleled to any other...
Microsoft Teams Logo

92.5%

NitDit Score

Microsoft Teams

Free Version

Yes

Min Price

$4/User/Month

Max Price

$12.50/User/Month

Microsoft Teams has quickly become one of the most popular business communication and collaboration platforms on the market today. And it’s no wonder why – with its robust feature set, ease of use, and integration with Office 365, it’s a...

Review Transparency

At NitDit, we try to be as detailed as possible while reviewing any software. Our objective is to help our readers make an informed decision while purchasing software. Here’s how we review a software.

Affiliate Disclosure: NitDit is reader-supported. When you buy through links on our site, we may earn an affiliate commission.

Rocket Chat Reviews

Leave feedback about this

  • Ease of Use
  • Features
  • Value for Money
Gabriel Engel CEO Rocket Chat

CEO Name: ​

Gabriel Engel

Co Name: ​

Rocket.Chat

Est. Year:

2015

Employees:

101-250

Headquarter:

Wilmington, US

Funding:

$26.9M

Related products

0%

Flock

93 % (NitDit Score)

0%

Zoho Cliq

93 % (NitDit Score)

0%

Microsoft Teams

92.5 % (NitDit Score)

All Alternatives..

Recently Added Software

rehub theme logo

REHub Theme

93 % (NitDit Score)

airtable logo

Airtable

87 % (NitDit Score)

Asana-Logo

Asana

92.5 % (NitDit Score)

Get Best Software Deals Right to Your Inbox

newsletter
Kinsta baner
ADVERTISEMENT

Solution used by over 150,000 businesses

Boost your sales & revenue with automation.

monday

Recently Added Software

rehub theme logo

REHub Theme

REHub is a constantly evolving eCommerce WordPress theme that is...
airtable logo

Airtable

At the very core of Airtable, it is simple to...
Asana-Logo

Asana

To make the best use of this easy to use...
Flock Logo

Flock

Gone are the days when email was the only solution...
cookie

We use cookies to ensure that we give you the best experience on our website.